Account Manager, Customer Lifecycle (Ontario & Quebec)

Cansel Branding; Richmond Hill, Montreal; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible extended health and dental

Group life, short-term disability, and

Long-term disability, accidental death

Critical illness insurance

Online course database access

Employee referral program

Professional book program

Perkopolis discounts

Gym membership discounts

Personal insurance rates

Long-service recognition program

Job summary

Cansel is seeking a Customer Lifecycle Account Manager to nurture and grow relationships with existing customers across their asset lifecycle. You will manage a portfolio within an assigned sector, handling recurring revenue from software subscriptions, services, and maintenance plans.

You will engage customers to understand their business needs, drive adoption of Cansel solutions, and identify opportunities to strengthen and expand each relationship.

Qualifications

• Experience in sales, account management, customer success, or related customer-facing roles.
• Strong customer relationship and account management skills.
• Commercial mindset with ability to meet or exceed revenue targets.
• Proven ability to manage renewals, upsell, and cross-sell opportunities.
• Familiarity with CRM platforms and maintaining accurate customer data.

Responsibilities

• Manage a portfolio of existing customers and build strong relationships through regular engagement.
• Handle renewals and associated revenue targets for subscriptions, services, and maintenance plans.
• Understand each customer’s business, workflows, and technology needs.
• Identify opportunities for upsell, cross-sell, and account expansion.
• Coordinate renewal strategies with Sales, Technical, and Operations teams.
• Maintain accurate customer and renewal information in the CRM.

Skills

Customer relationship management

Account management

Sales

Renewals

SaaS

Communication

Questioning

Negotiation

CRM proficiency

Microsoft Office

Tools

Salesforce

CRM systems

Microsoft Office

Job description

Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.

In this role, you will manage a portfolio of customers within an assigned industry sector, with responsibility for recurring revenue from software subscriptions, positioning services, and software and hardware maintenance plans.

You will proactively engage customers to understand their business and technology needs, support the adoption of Cansel solutions, and identify opportunities to strengthen and expand each customer relationship.

This posting is for an existing vacancy.

What You'll Do

• Manage a portfolio of existing Cansel customers and build strong relationships through proactive, regular engagement.
• Manage subscription, software, service, and maintenance plan renewals while achieving or exceeding assigned revenue targets.
• Develop a strong understanding of each customer's business, workflows, and technology needs.
• Help customers maximize the value and adoption of their Cansel solutions.
• Identify upselling, cross-selling, and account expansion opportunities.
• Recommend products, services, and subscriptions that address customer requirements.
• Partner with Sales, Technical, Operations, and other internal teams to coordinate renewal strategies, customer opportunities, and internal resources.
• Research and prepare for customer conversations.
• Follow up on commitments, quotations, renewals, and sales opportunities to maintain momentum.
• Maintain accurate customer, renewal, and opportunity information in the CRM.
• Deliver a high level of customer service while balancing customer needs with Cansel's retention, growth, and commercial objectives.

What You'll Bring

• Previous experience in sales, account management, customer success, customer service, or a related customer-facing role.
• Strong customer relationship and account management skills.
• A genuine interest in understanding customers' businesses, challenges, and technology needs.
• A commercial mindset and motivation to meet or exceed revenue targets.
• Confidence proactively contacting customers and leading conversations by phone, email, and virtual meeting.
• The ability to uncover customer needs through effective questioning, research, and active listening.
• Strong customer service, interpersonal, and communication skills.
• The ability to manage multiple customers, renewals, and sales opportunities while prioritizing work effectively.
• Strong organizational and follow-up skills, with excellent attention to detail.
• Experience working with CRM systems and maintaining accurate customer and sales information.
• The willingness and ability to continually learn new products, software, and technology solutions.
• A self-motivated approach and the ability to manage a broad customer portfolio with minimal supervision.
• The ability to contribute effectively within a collaborative team environment.
• Strong working knowledge of Microsoft Office applications.
• Preferred, but not required: Experience within the geospatial, surveying, scanning, engineering, construction, or technology industry.
• Preferred, but not required: Experience managing subscription, SaaS, or other recurring-revenue customers.
• Preferred, but not required: Experience with Salesforce or another CRM platform.
• Preferred, but not required: Experience supporting customer renewals, retention, or account growth.
• Preferred, but not required: Bilingual proficiency in English and French.

Compensation

• Base salary: $55,000 CAD annually.
• Target annual commission: $30,000 CAD.
• On-target earnings: $85,000 CAD annually.
• Commission incentives are uncapped, providing the opportunity to earn above the stated on-target earnings when performance exceeds assigned targets.

Why Choose Us?

In addition to Cansel's collaborative and growth-oriented culture, we offer:

• A competitive compensation package.
• Uncapped commission incentives.
• Flexible extended health and dental benefits.
• Group life, short-term disability, long-term disability, accidental death and dismemberment, and critical illness insurance.
• Access to an online pharmacy.
• An employee referral program.
• A professional book program supporting continued learning and development.
• Free access to an online course database.
• Exclusive discounts on shopping, sports, movies, travel, and more through Perkopolis.
• Preferred rates on select gym memberships.
• Preferred rates on personal insurance.
• A generous long-service recognition program.

Recruitment Process Disclosure

Cansel may use artificial intelligence-enabled tools to support certain administrative, screening, or assessment activities during the recruitment process. Employment decisions are reviewed and made by members of the Cansel hiring team.

Cansel is proud to be an equal opportunity employer and values the diversity of its employees. All qualified applicants will receive consideration for employment without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other characteristic protected by applicable law.

Accommodation is available upon request for candidates participating in all stages of the recruitment and selection process.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.