Account Manager, Commercial

Gorgias; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS company in Toronto is looking for an experienced Account Manager to manage eCommerce accounts, driving growth through upselling and expanding account reach. Successful candidates will have a data-driven mindset, strong communication skills, and a proven track record in sales. This position offers an opportunity to work in a fast-paced environment with significant perks including generous vacation and remote working options.

Benefits

5-week vacation

Paid sick leave (15 days)

6 weeks full remote / year

Paid parental leave (16 weeks)

Lunch expenses coverage

Private health insurance

Retirement pension

Workstation setup budget

Learning material budget

Team retreats and summits

Qualifications

• 2 to 3 years of experience in a closing sales role within SaaS or eCommerce tech.
• Proven track record of hitting and exceeding quota.
• Ability to manage a high volume of accounts efficiently.

Responsibilities

• Own and upsell a book of 60 to 80 existing eCommerce accounts.
• Drive the full sales cycle from demo to close for add-on and new product sales.
• Identify upsell opportunities through data analysis.

Skills

Data-driven mindset

Strong communication skills

Time management

Sales cycle management

Consultative approach

Job description

About the Team

The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross‑selling add‑ons to our existing customer. This highly cross‑functional role you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team playing a key role in launching new products.

What You'll Do

Own a book of 60 to 80 existing eCommerce accounts focusing on expansion and upsells.

Drive the full sales cycle from demo to close for add‑on and new product sales (average deal size : $10K‑$15K ACV typically closed in 35 calls).

Manage a high‑velocity inbound pipeline with some outbound to existing accounts.

Partner cross‑functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.

Use data to identify upsell opportunities and prioritize outreach effectively.

Ask the right pain‑point questions to uncover growth potential within each account.

Continuously optimize your sales process to improve deal velocity and hit / exceed quota.

Who You Are

Youre a driven and data‑minded seller who thrives in a fast‑paced environment. You know how to balance volume with strategy, moving fast without sacrificing quality. Youre motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do.

Specifically you have

2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.

A proven track record of hitting and exceeding quota in a fast‑paced high‑volume environment.

Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient.

A knack for asking strategic pain‑based questions that uncover new opportunities and deepen customer value.

A data‑driven mindset. You use numbers to identify trends, spot upsell potential and measure performance.

Able to juggle for speed and deal velocity you can move quickly from demo to close while maintaining consultative quality.

Excellent time management and prioritization skills – you know how to balance calls, sequences and follow‑ups.

Tech‑savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact.

Strong communication skills with clear, engaging and persuasive communication across written, verbal and presentation formats.

Nice to Have

Experience working directly with eCommerce merchants or within a tech startup.

Background in running or advising online stores / brands on best practices.

Perks & Benefits

5‑week vacation

Paid sick leave (15 days)

6 weeks full remote / year

Paid parental leave (16 weeks)

CAD $400 / month for lunch expenses (youll have your own Gorgias credit card)

We provide private health insurance and retirement pension

Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses and individual coaching sessions) directly linked to your job scope as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

Every quarter we organize an online company‑wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Get up to $2000 of learning material (includes books, courses, training sessions that can be easily identified and linked with your job scope)

Diversity & Inclusion at Gorgias

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decision‑making. We do not discriminate based on race, color, religion, gender, identity, sexual orientation, disability, age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!