Account Manager, Business Flex

Banque Nationale du Canada; Châteauguay; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Community involvement

Virtual sleep clinic

Job summary

National Bank of Canada is seeking an Account Manager for Business Flex to grow a customer portfolio of SME clients through remote advisory and in-branch collaboration. You will provide proactive financial guidance, analyze credit files, and negotiate financing terms to support business development.

The role involves working with a 135-person team, 37.5 hours/week, in a hybrid mode with presence in Châteauguay, Saint-Constant, and surrounding areas.

Qualifications

• Bachelor's degree, university certificate or master's degree, with 3–7 years in business development
• Experience in individual or corporate financing
• Knowledge of commercial products
• Excellent teamwork and customer service skills
• Languages: ability to service clients who speak languages other than French

Responsibilities

• Provide advice aligned with customer needs
• Analyze credit files, develop financing scenarios and propose solutions
• Negotiate terms and conditions of agreements
• Implement and follow up on recommendations from Bank specialists for profitable business development
• Develop personal growth in skills and knowledge of SMEs' economics

Skills

Communication

Diversity & Inclusion

Driving Results

Emotional Intelligence

Teamwork

Accountability

Client-focused

Empathy

Initiative

Learning Agility

Resiliency

Humility

Education

Bachelor's degree or higher

Job description

Area(s) of interest: Advisory services, Commercial banking

A career as an Account Manager at Business Flex means being part of a dynamic team of experts. It also means taking care of the entrepreneurial customers who contact Business Flex and the referrals received from our partners. You're responsible for growing your customer portfolio, while effectively serving SME customers seeking remote advice. With your passion for business development and your experience in customer service, you build trust over the phone and develop our small to medium-sized business clientele. You'll quickly become a privileged guide in all their financial projects.

Your Job

• Provide advice in line with customer needs
• Analyze credit files, develop financing scenarios and propose appropriate solutions
• Negotiate the terms and conditions of agreements with customers
• Implement and follow up on recommendations made by the various specialists of the Bank and its subsidiaries, promoting profitable business development
• Take charge of your personal development, both in terms of the evolution of your skills and your knowledge of the economic aspects surrounding SMEs

Your Team

Reporting to the Director, Sales and Services Business Flex, you will work daily with a team of 135 experts. The position is full-time, 37.5 hours per week. The incumbent must be available to work on rotation, from 8am to 6pm, Monday to Friday. The schedule may vary according to operational needs. You will have the opportunity to work in hybrid mode and will be required to be present in our branch in Châteauguay, Saint-Constant, Salaberry-de-Valleyfield surrounding environments.

Our team values everyone's passions and bold ideas. Whether it's helping our customers achieve their goals or your colleagues realize what they love in life, we're united. We know we can count on our colleagues to share knowledge and help each other.

Basic requirements

• Bachelor's degree, university certificate or master's degree, depending on your academic background, with a minimum of three to seven years' experience in business development
• Experience in individual or corporate financing
• Knowledge of commercial products
• Excellent teamwork and customer service skills

Languages:

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

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Communication Diversity & Inclusion Driving Results Emotional Intelligence Teamwork Accountability Client-focused Empathy Initiative Learning Agility Resiliency Humility

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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