Account Manager, Business

Desjardins Group; Quebec; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness 0

Job summary

Desjardins Group is seeking a Business Account Manager to influence and negotiate on behalf of the organization with key members and clients. You will maintain strategic relationships, balance profitability with client satisfaction, and drive sales and development objectives across a portfolio of prestigious accounts.

The role emphasizes complex client needs, expert advisory, and leadership in delivering tailored service offers while leveraging Desjardins' broad product suite.

Qualifications

• Bachelor's degree in a related field is required or equivalent experience.
• A minimum of eight years of relevant experience.
• Knowledge of French is required.
• Intermediate knowledge of English due to duties or tools and interactions with partners, members or clients.

Responsibilities

• Maintain lasting, personal business relationships with important clients to promote services.
• Manage accounts by serving as the link between clients and the organization and ensuring clients have the products and services they need, are using them correctly, and are satisfied.
• Recommend strategies and solutions to meet targets, such as sound risk management, portfolio profitability and improved business relationships.
• Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability and risk; and negotiate terms.
• Watch for business opportunities that would add a competitive edge to existing products and services.
• Take an active role in public relations activities and maintain a presence in the business community.

Skills

Interpersonal Savvy

Customer Focus

Drive results

Business insight

Financial acumen

Communicates effectively

Action oriented

Education

Bachelor's degree

Job description

As a business account manager, you have a considerable impact on the organization by helping promote services and maintain business relationships with members and clients. You represent and negotiate on behalf of Desjardins and enter the organization into strategic agreements with clients. You balance portfolio profitability with client/partner satisfaction. You maintain personal business relationships with strategic and important clients, primarily businesses, associations and groups, to ensure they are getting the most of their products and services and are fully satisfied with them. You drive results by actively helping your unit achieve its sales and business development objectives. You are responsible for prestige accounts with significant development potential for your sector or the organization. You work with clients with highly complex, diverse needs. The ability to communicate effectively and thoroughly understand clients’ expressed needs is therefore essential. Your highly complex work and initiatives require extensive knowledge of the organization and your line of business. You lead, influence and serve as expert advisor to clients and practitioners. You have considerable leeway and many opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential.

More specifically, you will be required to:

• Maintain lasting, personal business relationships with important clients to promote services
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them
• Recommend strategies and solutions to meet targets, such as sound risk management, portfolio profitability and improved business relationships
• Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability and risk; and negotiate terms
• Watch for business opportunities that would add a competitive edge to existing products and services
• Take an active role in public relations activities and maintain a presence in the business community

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

#LI-Hybrid

What we bring to the table

• Bachelor's degree in a related field
• A minimum of eight years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/ or clients
• Action oriented
• Business insight
• Communicates effectively
• Complexity
• Customer Focus
• Differences
• Drive results
• Financial acumen
• Interpersonal Savvy
• Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance.

Pursuing a career at Desjardins means being part of an organization that puts people first.