Account Manager

SOCi; Toronto, Vancouver; Hybrid; CAD 80,000 - 114,000; Full time

Job summary

A leading marketing solutions provider is seeking an experienced Account Manager in Vancouver to drive revenue growth within existing accounts. Candidates should have a proven track record in account management or sales, particularly in B2B or SaaS environments. The role is hybrid, combining remote and in-office work once local offices are established. An attractive salary with bonuses is offered.

Benefits

Comprehensive benefits package

Flexible work environment

401(k) plan with employer match

Quarterly wellness days

Qualifications

• 2–5 years of experience in Account Management or Sales.
• Ability to consistently hit or exceed quotas.
• Experience with multi-location brands preferred.

Responsibilities

• Build and execute account plans for growth.
• Cultivate long-term client relationships.
• Act as a trusted advisor for clients.

Skills

Quota carrying experience

Contract renewals

Negotiation skills

Excellent communication

Organization skills

Creative problem solving

Tools

Salesforce

Job description

Overview

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Account Manager to focus on expanding and retaining revenue within our existing client base. This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations.

You’ll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature.

SOCi expects to pay a base salary in the range of $80,000 - $114,000 CAD base plus bonuses / commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World\'s Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades

How You’ll Make an Impact

• Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base.
• Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
• Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services.
• Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
• Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
• Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts.
• Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
• Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
• Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
• Focus on solving business challenges through innovation, while keeping a customer-first mindset.
• Remain adaptable as client needs evolve, supporting additional initiatives as required.

What You’ll Need to be Successful

• Hybrid Opportunity : This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50 / 50 split between remote and in-office work.
• Must Have :
• 2–5 years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
• Ability to prove consistently hitting or overachieving quota
• Proven success in contract renewals, negotiations, and upselling to existing clients.
• Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams.
• Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
• Multi-location brands experience and existing industry contacts / relationships preferred
• Self-starter with a creative entrepreneurial spirit
• Refined and proven sales methodology
• Creative strategist; develop new ways to drive sales and value to existing and prospective clients
• Experience working in a fast-paced entrepreneurial environment
• Creative problem solver with the ability to understand and resolve prospective client challenges / objections
• Adaptable; able to quickly learn new technologies and processes
• Salesforce or equivalent CRM experience
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

This position will remain open with applications due by November 31, 2025. This position is being hired on an urgent basis. The application window may close before November 31, 2025 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

What SOCi Provides to You

• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full-time, non-contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs
• Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe!

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.

SOCi is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable).

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