Account Manager

Patsnap; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS company in Toronto seeks an Account Manager to manage client relationships and drive customer success. In this hybrid role, you will work towards renewal and expansion targets, ensuring clients receive maximum value from the company's offerings. Ideal candidates have strong negotiation skills and a customer-centric approach. Competitive benefits include up to 30 days of vacation and comprehensive health packages.

Benefits

5 weeks paid vacation

Comprehensive benefits package

RRSP Contribution Matching

Access to mental health support

Maternity and paternity leave

2 company paid volunteering days

Life Assurance

Qualifications

• Experience using account planning frameworks.
• Track record of performance against renewal and expansion targets.
• Commercial experience across multiple industries.

Responsibilities

• Manage and expand client relationships.
• Drive customer success and ensure clients derive maximum value.
• Achieve annual gross renewal and quarterly expansion targets.

Skills

Negotiation skills

Customer-centric approach

Presentation abilities

Listening skills

Job description

Patsnap‚ is a global, series E, unicorn SaaS platform that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using our industry leading domain specific AI to generate and validate ideas to bring innovative products to market faster, better and cheaper. More than 12,000 R&D and IP teams use and trust Patsnap to innovate and bring products to market faster.

We have a vibrant and diverse team with offices in Toronto, London, Shanghai and Singapore. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

This is a hybrid position in our Toronto office. This role has the option to work hybrid throughout the week or fully in office.

Role Summary: We are looking for an Account Manager to join the Patsnap team where you will play a critical role in managing and expanding relationships within your assigned book of business. Your focus will be on driving customer success by ensuring that clients realize maximum value from Patsnap's offerings. In this role, you will be responsible for achieving annual gross renewal and quarterly expansion targets, while also building long-term, trusted partnerships with clients. Your ability to negotiate contracts, communicate effectively with stakeholders, and identify new business opportunities will be essential to your success in this dynamic and client-facing position.

What You'll be Doing:

• Be the key point of contact for all customer account management matters for a book of business consisting of our customers.
• Work towards an annual gross renewal target and quarterly expansion targets.
• Build and maintain strong, long-lasting client relationships, ensuring Patsnap is delivering exceptional value to our clients as quickly as possible.
• Negotiate contracts and close agreements to maximize ARR retention.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Collaborate with the sales team to identify and grow opportunities within territory.

About You:

• You show the potential to articulate solutions and deliver business cases that resonate with our customers.
• You have some experience using account planning frameworks to prioritize key tasks and activities within your book of business, with a focus on value-based outcomes.
• You have strong listening, negotiation and presentation abilities.
• You are highly customer centric and driven by having a positive impact on Patsnap's customers.
• You are highly presentable, and relish the opportunity to deal with all manner of clients, in environments that others would consider challenging.
• Track record of performance against a gross renewal-based and expansion-based targets.
• You have commercial experience across multiple industries and geographies.

What You'll Love:

• 5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days)
• Comprehensive benefits package for you and your dependents from day one
• RRSP Contribution Matching
• Access to mental health support
• Maternity and paternity leave
• 2 company paid volunteering days
• Life Assurance

Our Values:

• Integrity: We hold each other accountable for our actions
• Leadership: We lead by example and inspire each other to reach for new heights
• Openness: We are open and honest and share our ideas with care and consideration
• Growth: We are lifelong learners who aspire to improve each day
• Innovation: We seek out new ways to solve problems
• Customer: Our customer is at the center of everything we do. Their success is our success

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.

Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [e-mail] so we can best support you.