Account Manager

NationGraph; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Equity

Unlimited PTO

Health/dental/vision

Lunches Mon-Thu

Job summary

NationGraph is seeking an Account Manager to own post-sale relationships and drive adoption, retention, and expansion across our growing customer base in the public sector space. You'll be the primary contact after signup, ensuring customers gain value from NationGraph and continue to grow with us through proactive engagements, onboarding sessions, and data-driven insights.

Ideal candidates bring 2+ years on the books in B2B SaaS, strong communication, and a genuine interest in government tech.

Qualifications

• 2+ years in account management, customer success, or similar B2B SaaS role.
• Ability to retain and grow revenue from your book of business.
• Strong communication skills and stakeholder trust across levels.
• Experience managing retention and expansion targets.
• Data-driven: pull usage reports, identify trends, guide conversations.
• Proactive and organized; follow-ups and no details slipping.
• Genuine interest in government, public sector, and tech.

Responsibilities

• Own a portfolio of customer accounts and serve as primary contact.
• Drive product adoption with onboarding sessions, trainings, and workspace configurations.
• Monitor account health via usage data, signals, and check-ins.
• Manage renewals and upsells to grow seats and feature adoption.
• Collaborate with sales, product, and engineering to relay feedback.
• Build case studies and testimonials to support marketing and sales.

Skills

Account management

Customer success

B2B SaaS

Data-driven

Communication

Retention & expansion

Project management

HubSpot

Education

Tools

HubSpot

Job description

About NationGraph

NationGraph is making public sector data accessible and actionable for businesses selling to cities, counties, state agencies, schools, and special districts. NationGraph’s data and intelligence engine provides buying signals derived from millions of public sector sources. Founded in 2024, NationGraph is dedicated to making uncommon knowledge common, because public data should actually be public. Learn more at nationgraph.com

The Opportunity

We're looking for an Account Manager to own post-sale customer relationships and drive adoption, retention, and expansion across our growing customer base. You'll be the primary point of contact for customers after they sign, ensuring they get value from NationGraph and grow with us.

What You'll Do

• Own a portfolio of customer accounts, serving as their primary point of contact and trusted advisor
• Drive product adoption by running onboarding sessions, training users, and building custom workspace configurations
• Monitor account health using product usage data, signals, and regular check-ins to identify risks and expansion opportunities
• Manage renewals and upsells - ensuring customers see clear ROI and expanding seat counts and feature adoption
• Collaborate with sales, product, and engineering to relay customer feedback and influence the roadmap
• Build and maintain case studies and testimonials from happy customers to support marketing and sales efforts

What We're Looking For

• 2+ years of experience in account management, customer success, or a related client-facing role in B2B SaaS
• The ability to retain and amplify revenue generation from your coverage
• Strong communication skills - you can explain complex product features clearly and build trust with stakeholders at all levels
• Experience managing a book of business with retention and expansion targets
• Comfort with data - you can pull usage reports, spot trends, and use data to drive conversations
• Proactive and organized - you follow up before being asked and nothing falls through the cracks
• Genuine interest in government, public sector, and technology

Nice to Have

• Experience in govtech, edtech, or selling into SLED (state, local, education) markets
• Familiarity with CRM tools (HubSpot) and customer success platforms
• Experience with procurement data, government contracting, or public sector workflows
• Background in onboarding or training customers on technical products

Benefits:

• Competitive salary + early-stage equity
• Unlimited PTO
• High-quality health insurance, dental & vision coverage
• Company provided lunches (Mon - Thur)

Our Interview Process

We run a focused, high-signal process designed to be fast, thoughtful, and respectful of your time. Our goal is mutual clarity - not unnecessary hoops.

Round 1: Intro Conversation (30 min video call) A short conversation to get to know each other. We’ll talk about your background, motivations, and what you’re looking for. You’ll learn more about us, the role, and how we work. Goal: Mutual fit and alignment on culture and values.

Round 2: Deep Dive (30-60min) A working session where we explore your domain expertise and how you approach problems. This is not trivia or gotcha questions - we’re interested in how you think. Goal: Understand your depth, judgment, and problem-solving style.

Round 3: Case Exercise (Take-home or live) A practical, real-world exercise that reflects the kind of work you’d do here. You may complete it asynchronously or live with us depending on the role. Goal: See what you can produce in your role.

Round 4: Final Round You’ll spend with our founders, and dive deeper into how we’d work together. Goal: Final mutual evaluation and, if there’s strong alignment, an offer.

Our Principles

• Speed: We aim to move from round to offer quickly, we appreciate your time.
• Respect: Every round has a clear purpose. No redundant interviews.
• Signal over ceremony: We care more about what you’ve built and how you think than where you went to school.
• Mutual evaluation: This is a two-way process. You’re interviewing us, too!
• Bar-raising: Every hire should make the team stronger. When in doubt, we pass.

We’re flexible and supportive when working-from-home is needed to maintain a healthy, balanced work environment.