Account Manager

Voices; London; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

A leading company in voice solutions is seeking an Account Manager to join their dynamic team in London, Ontario. The role focuses on managing client relationships and driving revenue growth, requiring strong sales skills and strategic thinking. With a hybrid work structure, candidates will enjoy a flexible work environment, comprehensive health benefits, and opportunities for professional development.

Benefits

Generous Vacation: Start with 15 days of vacation

5 paid personal days and 3 unpaid personal days annually

Comprehensive Health Coverage after 3 months

Hybrid work environment

Performance Bonus Program

Learning & Development Support

Qualifications

• 3-5 years in inside sales or business development roles.
• Proven track record of achieving sales targets.
• Experience with video conferencing tools like Zoom or Microsoft Teams.

Responsibilities

• Manage and nurture client relationships to ensure their needs are met.
• Prospect new business opportunities and negotiate contracts.
• Meet productivity expectations set by company benchmarks.

Skills

Prospecting Skills

Sales Planning

Selling to Customer Needs

Closing Skills

Communication Skills

Presentation Skills

Education

Completion of college diploma or university degree

Minimum 3 years on-the-job experience in a sales position

Tools

Salesforce

CRM software

Job description

Account Manager

Position Location: Hybrid- London, Ontario. See “Hybrid Work Details” section below for more informationPosition: Full-time

Vacancy Status: This posting is for an existing vacancy.

About Us

Voices is the trusted voice partner for brands, tech and voice talent. Voices helps scale real voice solutions, across traditional voiceover, Voice AI, and ethically sourced voice data. For more than two decades, the biggest and most beloved brands have trusted Voices to find their voices and bring their projects to life.

About the Role

We’re on a mission to shape the future of voice, and we’re building a team that’s curious, collaborative, and passionate about making great ideas heard. We are seeking a motivated and results-driven Account Manager to join our dynamic team. The ideal candidate will be responsible for managing and nurturing relationships with clients, ensuring their needs are met, and identifying opportunities to drive revenue growth and retention. This role requires excellent communication skills, strategic thinking, and a customer-centric approach.

Responsibilities

Prospecting potential business deals by contacting potential partners; discovering and exploring opportunities.
Attend conference calls and web-based meetings.
Involvement in negotiating Statement of Work (SOW) with clients and facilitating project requests in a purpose-driven environment.
Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Responsible for managing a broad book of accounts that vary in spend levels and the goal is to retain, grow and onboard new contacts.
Meet productivity expectations in relation to the Voices Representative Productivity Index benchmarks.

Skills Required

Prospecting Skills, Sales Planning, Selling to Customer Needs, Closing Skills, Motivation for Sales, Presentation Skills, Energy Level, Meeting Sales Goals, Professionalism.
Excellent communication skills; must be a listener, a good presenter, and a people-person
Salesforce.com Customer Relationship Management experience is considered an asset.
At least 3-5 years on Inside Sales Teams, Acquisitions or Business Development Teams.

Educational Requirements

Minimum of 3 years on-the-job experience in an individual contributor in a sales position with a proven track record of achieving targets.
Completion of college diploma or university degree or equivalent experience.
Experience communicating through video conferencing software like GMeet, Zoom or Microsoft Teams.
Salesforce or CRM experience an asset.
Valid passport for market travel opportunities considered an asset.

Perks & Benefits

We offer a range of perks that support your growth, wellbeing, and day-to-day flexibility. Here’s what you can look forward to:

Generous Vacation: Start with 15 days of vacation, pro-rated in your first year based on your start date
Personal Time: Take care of what matters with 5 paid personal days and 3 unpaid personal days annually
Comprehensive Health Coverage: Access to health and dental benefits as well as a Health Care Spending Account (HCSA) after just 3 months of employment
Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment
Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance
Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for courses & platforms like LinkedIn Learning, Udemy, Codecademy, and more
A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).

Hybrid Work Details: We are a hybrid workplace, allowing employees to work remotely from home. However, this position requires one in-office day per month on pre-set dates, during which all company employees are expected to attend. Our office is located at 100 Dundas Street, London, Ontario. Additionally, you may be asked to come into the office as needed with reasonable notice.

Our Commitment to Equity & Accessibility

Voices is an equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences.

If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.

Apply Online

If this sounds like a role where you’d thrive, we’d love to hear from you. Interested candidates are encouraged to send their cover letter and résumé by completing the online application. By doing so, your resume is guaranteed to be reviewed.