Account Manager

Grainger; Leamington; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading industrial services provider seeks an Account Manager based in Leamington, ON, to enhance customer relationships and drive business growth. The position involves providing exceptional service, managing existing accounts, and identifying new sales opportunities. Candidates should have a relevant educational background and experience in an industrial environment, showcasing strong interpersonal skills and proficiency in Microsoft Office. The role offers a hybrid work environment and a range of benefits including medical coverage and retirement plans.

Benefits

Medical, dental, and vision coverage

Paid time off

Life insurance

Employee assistance program

Retirement savings plan

Qualifications

• Diversified knowledge of industrial products from education or experience.
• Ability to work independently and manage territory effectively.
• Demonstrated team-oriented attitude.

Responsibilities

• Build relationships and provide exceptional customer service.
• Determine sales potential and promote products.
• Maintain customer contracts and follow up on quotes.

Skills

Interpersonal skills

Customer service

Sales techniques

Time management

Microsoft Excel

Education

Relevant post-secondary education

3-5 years of applicable work experience

Tools

Microsoft Office

VAI

Job description

Work Location Type: Hybrid

WFS is committed to keeping businesses working and their people safe in the process. As a Grainger company, We Keep The World Working® by serving customers with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry.

Position Summary

We have an opening for an Account Manager to cover existing managed accounts in Leamington, ON and providing territory coverage to build business within this area. This position would be based in our Leamington branch. Reporting to the District Sales Manager – West, you will be responsible for providing exceptional customer service to new and existing accounts. The Account Manager will support our corporate strategy by expanding share of wallet in existing customers and acquiring new accounts by providing unique value to win new business.

KEY DUTIES AND RESPONSIBILITIES

• Determines sales potential for new and existing customers through inquiry, observation and periodic research
• Promotes WFS Ltd. products and services to customers through value-based conversations
• Maintains a high level of relevant product knowledge
• Assists customers with problems by comparing and introducing products
• Determines customer requirements and expectations in order to recommend specific products
• Identifies and reports actual and potential cost savings to customers on a proactive basis
• Communicates regularly with branch staff in order to resolve customer issues
• Maintains an excellent working relationship with customers and our internal team
• Assists Inside Customer Service Representatives with the development and maintenance of customers contracts and quotes
• Maintains customer contracts and follows up on customer quotes
• Makes sales calls with vendor representatives and other resources
• Develops a proactive sales plan and strategy to increase sales of new and existing customers and records and reports activity through monthly pipeline reviews
• Calls on existing and new customers based on the sales plan
• Aims to increase share of wallet within existing accounts with attention to margin
• Responsible for profit margin and expenses relating to buy and sell agreements
• Follows all safety protocol in compliance with WFS Health and Safety policies and procedures, local customer policies and procedures and the Occupational Health and Safety Act
• Presents a professional image at all times to customers and vendors
• All other duties as assigned

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Diversified knowledge of industrial products developed through relevant post-secondary education and/or a minimum of 3-5 years of progressive, applicable work experience in an industrial environment
• Previous customer service/inside sales experience is an asset and previous outside sales experience is desired
• Ability to work independently and manage time and territory effectively
• Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service
• Demonstrated competency in VAI, Microsoft Excel and other Microsoft Office applications
• Knowledge of the selling process
• Demonstrated team-playing attitude
• Possession of a valid driver’s license and a reliable vehicle as travel is required

Rewards and Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 10 company holidays per year
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

WFS is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.