Account Manager

Dexterra Group; Fredericton; On-site; CAD 60,000 - 85,000; Full time

Job summary

A facilities management provider in Fredericton is seeking a dynamic leader to manage client accounts and operations. The ideal candidate will have at least 2 years of experience in Integrated Facilities Management, strong interpersonal skills, and a commitment to operational excellence. The role involves guiding on-site teams to ensure client satisfaction and drive business growth. As part of our diversity commitment, we welcome all qualified applicants.

Qualifications

• Minimum of 2 years of operational experience in Integrated Facilities Management.
• Comfortable using data and technology to inform decisions.
• Must pass a Federal criminal background check.

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts.
• Build and maintain strong client relationships.
• Manage, mentor, and inspire on-site teams.

Skills

Leadership presence

Results-oriented

Collaborative mindset

Attention to detail

Interpersonal skills

Job description

Overview

We\'ve been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts
• Build and maintain strong client relationships through excellent service delivery
• Manage, mentor, and inspire on-site teams to achieve performance goals
• Identify and pursue new business opportunities to drive account growth
• Oversee resource planning, scheduling, and workforce optimization
• Recruit, onboard, and train team members to support operational success
• Ensure compliance with safety standards and quality assurance protocols
• Drive client satisfaction and long-term account retention

Qualifications

• Strong leadership presence with the ability to influence and inspire
• Results-oriented, with a focus on operational excellence and execution
• High level of accountability—for self and others
• Collaborative mindset and commitment to team success
• Exceptional attention to detail and organizational skills
• Comfortable using data and technology to inform decisions
• Committed to inclusive leadership—ensuring every voice is heard

Who Are We Looking For?

• Minimum of 2 years of operational experience in Integrated Facilities Management
• Awareness of technical elements needed to deliver services support
• Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies
• Excellent interpersonal and communication skills.
• Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.
• Must pass a Federal criminal background check

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.