account manager

SAMSIC Assistance Canada Inc; Dorval; On-site; CAD 65,000; Full time

Job summary

A leading airport service provider in Dorval is seeking an Account Manager to oversee customer service operations. The role requires strong leadership and communication skills, with responsibilities including managing a team, ensuring safety compliance, and improving operational processes. The position offers a competitive salary and full-time employment.

Qualifications

• Relevant experience in airport operations, aviation, or a related field.
• Proven ability to manage teams and oversee safety compliance.
• Familiarity with regulatory requirements in aviation operations.

Responsibilities

• Lead by example to deliver consistently great customer service.
• Manage, motivate, and engage employees.
• Ensure compliance with safety and security procedures.
• Monitor and manage key performance indicators.
• Conduct investigations of irregularities and accidents.

Skills

Leadership

Communication

Organizational skills

Team management

Process improvement

Job description

Title: Account Manager – Aeromexico

Posted on November 18, 2025 by Samsic Assistance Canada Inc.

Job Details

• Location: Dorval, QC (Montréal Trudeau International Airport | YUL)
• Work location: On site
• Salary: $65,000 per year
• Employment Type: Permanent, Full-time
• Start date: As soon as possible

About Samsic Assistance Canada

Samsic Assistance Canada operates in four major Canadian airports—Edmonton, Calgary, Vancouver, and Montreal—providing passenger and flight personnel support services such as PRM assistance, guest service, ramp handling, and baggage handling. The company offers a competitive salary, a positive work environment, and opportunities for career advancement.

Responsibilities

• Lead by example to deliver consistently great customer service, applying security and safety culture.
• Manage, motivate, and engage employees by providing open feedback and regular performance management.
• Determine and maintain appropriate staffing and equipment to meet operational requirements.
• Ensure compliance with Samsic and airline safety and security procedures.
• Plan and deploy resources, producing rosters that align with customer and operational needs.
• Assist the Operations Manager with hiring, interviewing, training, assessments, disciplinary actions, and employee termination processes.
• Monitor and manage overtime payments, ensuring budget targets are met.
• Lead continuous improvement of passenger service by monitoring processes and managing quality, security, and safety findings.
• Maintain, monitor, and report on key performance indicators (KPIs) including quality, security, and safety targets.
• Conduct investigations of irregularities, accidents, or complaints per standard reporting requirements.
• Serve as point of contact/escalation for customer issues, expediting resolutions.
• Drive consistency and standards by ensuring clear communication on operational policies, holding team meetings, shift handover meetings, 1‑1's, and completing relevant reports.
• Ensure all agreed training is completed and documented.
• Build and maintain relationships with stakeholders, internal and external.
• Represent the company at regular or ad‑hoc client meetings.
• Resolve issues/conflicts promptly, ensuring efficient operation of inbound and outbound processes.

Qualifications

Relevant experience in airport operations, aviation, or a related field. Strong leadership, communication, and organizational skills. Proven ability to manage teams, oversee safety compliance, and drive process improvements. Familiarity with regulatory requirements in aviation operations.