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Account Manager
Scandinavian Building Services
Remote
CAD 60,000 - 80,000
Part time
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Job summary
A customer service solutions provider is looking for a friendly and driven Customer Service Agent to enhance customer experience by addressing inquiries and resolving concerns. This part-time position, based in Cranbrook, Alberta, offers competitive pay and remote work options. Applicants should have strong communication skills and previous customer service experience. A supportive team environment and opportunities for growth are available.
Benefits
Qualifications
- Previous customer service experience or similar roles is beneficial.
Responsibilities
- Provide exceptional service to customers via phone, email, and chat.
- Effectively handle and resolve customer issues or complaints.
- Learn and maintain in-depth knowledge of products/services.
- Assist with processing orders, tracking statuses, and managing returns.
- Maintain accurate logs of all customer interactions.
- Work with internal teams to find solutions.
- Collect feedback to identify service improvements.
- Build strong relationships with customers through proactive support.
Skills
Education
Tools
Posted 13 days ago | Permanent | Part-Time | $21.00 per hour
Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.
- Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
- Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
- Product Expertise: Learn and maintain in‑depth knowledge of our products/services to support customers with their needs.
- Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
- Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
- Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
- Customer Feedback: Collect feedback to help identify opportunities for service improvements and escape issues when necessary.
- Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.
- Education: High school diploma or equivalent required; college degree is a plus.
- Experience: Previous customer service experience or similar roles is beneficial.
- Strong verbal and written communication skills.
- Excellent problem‑solving and analytical abilities.
- Patience and professionalism in handling challenging situations.
- Strong organizational skills and attention to detail.
- Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
- Ability to manage multiple tasks in a fast‑paced setting.
- Competitive pay and a comprehensive benefits package.
- Opportunities for growth and career development.
- A supportive and collaborative team environment.
- Employee discounts on company products and services.
How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.
This advertiser has chosen not to accept applicants from your region.
Posted 13 days ago | Permanent | Part-Time | $21.00 per hour
Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.
- Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
- Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
- Product Expertise: Learn and maintain in‑depth knowledge of our products/services to support customers with their needs.
- Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
- Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
- Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
- Customer Feedback: Collect feedback to help identify opportunities for service improvements and escape issues when necessary.
- Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.
- Education: High school diploma or equivalent required; college degree is a plus.
- Experience: Previous customer service experience or similar roles is beneficial.
- Strong verbal and written communication skills.
- Excellent problem‑solving and analytical abilities.
- Patience and professionalism in handling challenging situations.
- Strong organizational skills and attention to detail.
- Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
- Ability to manage multiple tasks in a fast‑paced setting.
- Competitive pay and a comprehensive benefits package.
- Opportunities for growth and career development.
- A supportive and collaborative team environment.
- Employee discounts on company products and services.
How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.
This advertiser has chosen not to accept applicants from your region.
Posted 13 days ago | Permanent | Part‑Time, Remote | $21.00 per hour
Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.
- Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
- Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
- Product Expertise: Learn and maintain in‑depth knowledge of our products/services to support customers with their needs.
- Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
- Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
- Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
- Customer Feedback: Collect feedback to help identify opportunities for service improvements and escape issues when necessary.
- Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.
- Education: High school diploma or equivalent required; college degree is a plus.
- Experience: Previous customer service experience or similar roles is beneficial.
- Strong verbal and written communication skills.
- Excellent problem‑solving and analytical abilities.
- Patience and professionalism in handling challenging situations.
- Strong organizational skills and attention to detail.
- Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
- Ability to manage multiple tasks in a fast‑paced setting.
- Competitive pay and a comprehensive benefits package.
- Opportunities for growth and career development.
- A supportive and collaborative team environment.
- Employee discounts on company products and services.
How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.
This advertiser has chosen not to accept applicants from your region.
Posted 13 days ago | Permanent | Part‑Time, Remote | $21.00 per hour
Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.
- Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
- Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
- Product Expertise: Learn and maintain in‑depth knowledge of our products/services to support customers with their needs.
- Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
- Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
- Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
- Customer Feedback: Collect feedback to help identify opportunities for service improvements and escape issues when necessary.
- Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.
- Education: High school diploma or equivalent required; college degree is a plus.
- Experience: Previous customer service experience or similar roles is beneficial.
- Strong verbal and written communication skills.
- Excellent problem‑solving and analytical abilities.
- Patience and professionalism in handling challenging situations.
- Strong organizational skills and attention to detail.
- Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
- Ability to manage multiple tasks in a fast‑paced setting.
- Competitive pay and a comprehensive benefits package.
- Opportunities for growth and career development.
- A supportive and collaborative team environment.
- Employee discounts on company products and services.
How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.
This advertiser has chosen not to accept applicants from your region.
Posted 21 days ago | Permanent
Team destinationone has been retained by our client to recruit for their new role of VP of Business Development. Right‑Link Transport is at the forefront of the transportation, logistics, and warehousing industry, dedicated to delivering innovative solutions and outstanding service to our clients. As we continue to expand, we are looking for a dynamic Business Development Professional to join our team and contribute to our growth.
- Market Intelligence: Conduct thorough market research to pinpoint potential clients and discern emerging market trends that align with our strategic goals.
- Client Acquisition and Relationship Management: Implement effective strategies to attract new clients, while nurturing existing relationships to foster loyalty and long‑term engagement.
- Strategic Sales Planning: Develop and execute robust sales strategies aimed at achieving and exceeding revenue targets.
- Proposal Development: Craft customized proposals that meet the specific needs of clients, demonstrating clear value and aligning with their strategic objectives.
- Negotiation and Deal Closure: Skillfully negotiate terms that benefit both parties and successfully close deals, thereby driving revenue growth.
- Collaboration with Operations: Work closely with the operations team to guarantee that service delivery is smooth and clients are fully satisfied with the outcomes.
- Industry Expertise: Possesses substantial experience in the trucking, logistics, or related industry, with a deep understanding of market dynamics and customer needs.
- Sales and Negotiation Prowess: Exhibits outstanding sales and negotiation skills, with a consistent track record of meeting or exceeding revenue targets.
- Client Network: Ideally brings a robust book of business in dry‑van FTL (Full Truckload) freight, reflecting strong existing relationships and market penetration.
- Communication Skills: Demonstrates excellent communication and interpersonal skills, capable of effectively articulating value propositions and building rapport with clients.
- Problem‑Solving: Uses analytical and problem‑solving skills to address client needs and adapt strategies in a fast‑paced industry.
At Right‑Link, you’ll join a team that values innovation, efficiency, and proactive solutions. We provide a supportive environment where professional growth is as much a priority as our company’s success.
How to Apply: If you are interested in this opportunity, please apply with an updated resume in MS Word Format.
Posted 14 days ago | Remote | Commission‑Based
Position Overview: This is a remote position. The Business Development Associate will drive sales across all companies, products, and services within the Estoras Group. This role focuses on new client acquisition, revenue growth from existing accounts, and franchise sales, with a global market reach.
- Proactively identify, target, and acquire new clients (B2B, B2C, and franchise) for any Estoras Group company.
- Sell a broad range of products and services across all portfolio companies to a global client base.
- Develop and maintain relationships with existing clients to drive up‑sell opportunities and secure new contracts/SOWs.
- Collaborate with project managers and senior partners to ensure smooth hand‑off and delivery of sold projects.
- Accurately enter all sales and contract details into Zoho Projects for commission tracking.
- Maintain a robust pipeline and report on sales activities and forecasts.
- New Client Acquisition: 10% commission on Gross Profit (GP) per sale.
- Revenue from Existing Clients: 6% commission on GP for new contracts, quotes, or up‑sells from current clients.
- Annual Team Bonuses: If the team exceeds the annual revenue target set by management, all team members receive a management‑determined cash bonus.
Typical deal sizes range from $2,000 to $2,000,000.
- Demonstrated experience in B2B, B2C, or franchise sales, ideally in professional services or technology sectors.
- Possesses an extensive business network or a proven ability to build and expand a network using tools like LinkedIn.
- Highly proactive in outreach and relationship‑building, comfortable leveraging guidance from the Opus GM and leadership team.
- Coach‑able and open‑minded, eager to learn and adapt based on feedback.
- Able to work from anywhere globally with reliable internet and availability to meet with leadership during Pacific Standard Time (PST) hours.
- Must speak excellent English.
- Self‑motivated, target‑driven, and comfortable working on a commission‑only basis.
- Exceptional communication and organizational skills.
- Familiarity with CRM/project management systems (Zoho experience a plus).
- We are willing to coach and develop the right individual who demonstrates drive, loyalty, honesty, and a strong work ethic, even if they have limited direct sales experience.
How to Apply: Please submit your updated resume and a cover letter detailing your relevant experience.
Competitive pay and a comprehensive benefits package. Opportunities for growth and career development. A supportive and collaborative team environment. Employee discounts on company products and services.
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