Account Manager

Charger Logistics Inc; Brampton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A logistics and transportation company based in Brampton is seeking a motivated individual for account management. The role involves building customer relationships, coordinating logistics operations, and providing exceptional customer service. The ideal candidate has 2+ years of experience in transportation and logistics and a degree in Marketing or Business. Competitive salary and healthcare benefits are offered.

Benefits

Competitive Salary

Healthcare Benefit Package

Career Growth

Qualifications

• Proven track record with a strong focus on account management.
• 2+ years of customer service and account management experience in transportation and logistics preferred.
• Strong verbal, written, and presentation skills.

Responsibilities

• Build and maintain strong, long-term relationships with customers.
• Serve as the primary point of contact for assigned business units.
• Plan, manage, and coordinate logistics operations.

Skills

Account management

Customer service

Negotiation

Presentation skills

Bilingual in English and Spanish

Education

College or university degree in Marketing or Business

Job description

Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger Logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.

Responsibilities

• Build and maintain strong, long-term relationships with customers through proactive, consistent communication to ensure both day-to-day and strategic needs are met.
• Serve as the primary point of contact for assigned business units and trade lanes, delivering exceptional customer service and account management.
• Plan, manage, and coordinate logistics operations for existing customers, ensuring on-time and cost-effective delivery of goods.
• Schedule and confirm appointments with vendors and suppliers, maintaining seamless coordination across the supply chain.
• Accurately maintain and update customer and operational data within company systems to ensure reliability and transparency.
• Drive customer retention and engagement within assigned accounts by anticipating needs, resolving issues, and identifying growth opportunities.
• Identify, develop, and manage new business relationships in target markets to expand the company’s customer base.
• Collaborate with internal teams to negotiate rates, identify carriers, and procure specialized equipment that meet customer requirements.
• Coordinate and support prospect, sales, and customer meetings in partnership with the VP of Sales/Client Relations
• Participate in rate matrix reviews to maintain profitability, competitiveness, and compliance with market trends.

Qualifications

• Proven track record with a strong focus on account management, setting appointments, customer service, presenting and meeting with customers, pricing, proposals through to 'closing the deal'.
• Bilingual in English and Spanish is an asset
• 2+ years of customer service and account management experience in transportation and logistics field is preferred.
• College or university degree in Marketing or Business-related field is required.
• Strong knowledge and understanding of the sales planning process.
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.
• Ability to function independently with little or no supervision as well as function in a team environment.

Benefits

• Competitive Salary
• Healthcare Benefit Package
• Career Growth