Account Management Contract Specialist

Medium; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

A technology company in Toronto is seeking an Account Management Contract Specialist to drive customer contract processes and collaborate across teams. The ideal candidate has 3-5 years of experience in contract management within a SaaS environment and a strong command of Salesforce. This role ensures compliance, manages deal documentation, and directly impacts contract execution. The position promises a competitive salary and a hybrid work model.

Benefits

Competitive Pay

Health Benefits and Life Insurance Coverage

Flexible Vacation

Opportunities for professional development and career growth

Employee and Family Assistance Program

Qualifications

• 3–5 years experience in deal desk, contract management, or sales operations, preferably in a SaaS environment.
• Comfortable working cross-functionally with Legal, Finance, Sales, and Customer Success teams.
• Self-starter who thrives in a process-driven, ever-changing environment.

Responsibilities

• Own the end-to-end execution of customer contracts for renewals, expansions, and cross-sells.
• Coordinate internal approvals for pricing, legal, finance, and non-standard terms.
• Track and report on contract status, renewal timelines, and deal progress.

Skills

Detail-oriented

Salesforce proficiency

Negotiation skills

Organizational skills

Verbal communication

Written communication

Education

Bachelor's degree preferred

Tools

Salesforce

Contract management tools

Job description

About Achievers

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users, we empower employees across 170+ countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

Our commitment to you

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The opportunity

The Account Management Contract Specialist is a tactical, detail-oriented professional responsible for executing customer contracts for renewals, cross-sells, and expansions. This role owns the deal process from initiation to close, coordinating internal approvals and ensuring timely execution. Acting as the operational anchor for the Account Management and Customer Success teams, the Senior Contract & Renewals Specialist brings in the AM or CSM when strategic input is needed, while driving the contracting process forward. They ensure Salesforce pipeline accuracy, manage deal documentation, and collaborate cross-functionally to remove roadblocks and close deals efficiently. They manage the customer negotiation once the Account Manager and CSM have alignment from the customer and ensure the execution of contracts in a deal

Responsibilities

• Own the end-to-end execution of customer contracts for renewals, expansions, and cross-sells
• Coordinate internal approvals for pricing, legal, finance, and non-standard terms with the deal desk team
• Maintain Salesforce pipeline accuracy and ensure timely updates to deal stages and documentation
• Collaborate with Customer Success Managers and Account Managers when strategic input or customer engagement is required
• Track and report on contract status, renewal timelines, and deal progress
• Ensure compliance with internal policies and processes throughout the deal lifecycle
• Prepare and manage pricing documentation and contract packages for customer delivery
• Support the AM and CSM in presentation creation
• Act as the primary point of contact for internal teams during deal execution

Qualifications

• 3–5 years experience in deal desk, contract management, or sales operations, preferably in a SaaS environment
• Strong understanding of Salesforce and contract lifecycle management tools
• Proven ability to manage multiple priorities and drive deals to closure in a fast-paced environment
• Excellent attention to detail and organizational skills
• Strong verbal and written communication skills
• Comfortable working cross-functionally with Legal, Finance, Sales, and Customer Success teams
• Experience coordinating internal approvals and managing deal documentation
• Self-starter who thrives in a process-driven, ever-changing environment
• Bachelor's degree preferred

Why you’ll love working at Achievers

• ✨ We are passionate about disruptive technology that’s rooted in science, research and data.
• ✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
• ✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
• ✨ We believe in moving quickly, failing fast, and adapting to change.
• ✨ We enjoy coming to work every day because we believe in our product and love our culture.
• ✨ We’re committed to achieving excellence in everything we do.

Benefits & Perks for permanent full time employees

• 💰 Competitive Pay
• 👶🏼 Parental Leave Top-up
• 🩺 Health Benefits and Life Insurance Coverage Upon Your First Day
• 🙌🏼 RRSP Matching
• 🏖️ Flexible Vacation
• 🤝🏽 Employee and Family Assistance Program
• 👩💻 Full access to the LinkedIn Learning Library
• 🎓 Internal Mentorship Program
• 👏🏼 Employee-Led Employee Resource Groups
• 🇨🇦 A beautiful office space located in Liberty Village, Toronto
• ✨ Participation in our Points-based Employee Recognition Program
• 📈 Opportunities for professional development and career growth

Our work environment

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

EEO Statement

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.