Account Executive, XM Solutions

Optimus SBR; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading management consulting firm in Toronto seeks an Account Executive to manage a portfolio of enterprise and mid-market accounts. This role focuses on consultative selling and guiding clients in leveraging Experience Management (XM) to achieve growth. The ideal candidate should possess 5-8 years of sales experience, strong communication skills, and proficiency in CRM tools. Opportunities for career development and a diverse workplace culture are emphasized, as well as a commitment to inclusion and accessibility.

Benefits

Growth Opportunities

Diverse Workplace

Flexibility & Autonomy

Leadership Development

Qualifications

• 5–8 years of quota-carrying sales experience in professional services.
• Ability to diagnose business challenges and propose outcome-focused solutions.
• Experience in selling technical solutions that translate to business value.

Responsibilities

• Develop and maintain relationships with clients, being their primary contact.
• Lead complex sales cycles and coordinate with solutions engineers.
• Drive revenue growth through acquiring new clients and upselling.

Skills

Proactive problem solving

Critical thinking

Strong communication

Strategic mindset

Organizational skills

Education

University degree

MBA or professional designation

Tools

Salesforce

Job description

About the Role

Join a dynamic and engaging team that thrives on collaboration, innovation, and growth. The Account Executive, XM Solutions role is an exciting, transformative opportunity to help our clients unlock the power of Experience Management (XM) while accelerating their digital-transformation journeys. You’ll own a portfolio of enterprise- and mid-market accounts, guiding senior stakeholders to re-imagine how customer, employee, and product feedback fuels profitable growth. If you’re passionate about consultative selling, thought‑leadership, and building long‑term value for clients, this role is for you.

About Us

Optimus SBR is a leading management consulting firm and an award‑winning workplace. Recognized by Great Place to Work® as one of the Best Workplaces™ in Professional Services 2024, and by Waterstone Human Capital® as one of Canada’s Most Admired Corporate Cultures™, we help organizations get done what isn’t.

Our team of committed consultants swiftly takes action to deliver innovative and impactful results. We are the largest independently owned Canadian management-consulting firm – a place where people and culture come first. Our market positioning is based on attracting the best people who are insatiably curious, entrepreneurial thinkers, hard‑working, and bold.

Culture is Everything. Period.

That’s why we’ve been consistently rated one of the best places to work in North America – and are one of the fastest‑growing. As a firm built on culture, we value our people and their growth. Each of us embodies the entrepreneurial spirit and has something unique to contribute. From employee‑championed committees to celebratory events and learning paths, we cultivate a positive and engaging work environment.

What’s in It for You?

• Growth Opportunities: Build your career through challenging, impactful projects and continuous learning.
• Diverse Workplace: Collaborate with professionals from unique backgrounds, fostering innovation.
• Flexibility & Autonomy: Enjoy the freedom to take ownership of your work and drive meaningful results.
• Leadership Development: Develop your skills through mentorship and career‑progression opportunities.

Responsibilities

• Develop and maintain long‑term relationships with assigned clients, serving as the primary point of contact for their growth needs
• Understand clients’ objectives, challenges, and opportunities; proactively craft Experience Management‑led solutions that deliver measurable ROI.
• Lead complex sales cycles end‑to‑end, coordinating solutions engineers, delivery consultants, and Qualtrics alliance resources to shape winning proposals.
• Drive revenue growth through net‑new logo acquisition, upselling, and cross‑selling adjacent Optimus SBR advisory services.
• Create territory and account plans, maintain an accurate 90‑day forecast in CRM, and regularly report pipeline health to leadership.
• Monitor client satisfaction (NPS, CSAT) and orchestrate remediation plans when required.
• Stay abreast of XM best practices, emerging tech, and competitive moves; translate insights into thought‑leadership that challenges customers to innovate.
• Represent Optimus SBR at industry conferences, networking events, and partner‑sponsored forums.
• Contribute to the life and culture of Optimus SBR.

Qualifications

• Proactive problem solver with strong critical‑thinking skills and a proven ability to drive momentum in complex environments.
• 5–8 years of quota‑carrying sales experience in a professional services capacity, engaging with executives and senior leadership.
• Demonstrated ability to diagnose business challenges and articulate outcome‑focused solutions that deliver measurable value.
• Clear, persuasive communicator with strong executive presentation skills.
• Proven ability to build trust and credibility across all organizational levels.
• Strong strategic and commercial mindset, consistently exceeding targets through disciplined planning and opportunity management.
• Execution‑oriented and highly organized, managing multiple pursuits and stakeholders effectively.
• Experience selling complex or technical solutions by translating them into business value is an asset.
• Comfortable using CRM tools (e.g., Salesforce).
• Customer Experience (CX) or Employee Experience (EX) background is an asset.
• Education: University degree required; MBA or professional designation (PMP, CPA, Lean, PROSCI) an asset.

So, what’s next?

At Optimus SBR, we’re all about creating a space where everyone belongs and can thrive. We’re committed to diversity and inclusion, welcoming people from all backgrounds. We’re proud to back missions like the BlackNorth Initiative to drive real change. Let’s build something meaningful together, where your voice matters, and fearless ideas can shine.

Accommodation

We are committed to ensuring that our recruitment process is inclusive and accessible to everyone. If you require any accommodations to remove barriers and fully participate in the interview process, such as accessible meeting rooms or captioning for virtual interviews, please let us know. Your needs will be met with respect and confidentiality. We look forward to connecting with you!