Account Executive, Ticket Sales & Service

Hamilton Tiger-Cats Football Club; Hamilton; On-site; CAD 54,000 - 62,000; Full time

Job summary

A professional sports organization in Hamilton seeks an Account Executive for Ticket Sales & Service. This full-time role focuses on driving sales through season seat memberships and group sales. Ideal candidates should have 1-3 years of sales experience, strong communication skills, and CRM tool knowledge. Responsibilities include networking, executing sales strategies, and enhancing fan engagement, requiring attendance at home games. Competitive salary range is $39,500-$44,500 plus bonuses.

Benefits

Bonus compensation up to $10,500

Opportunity to attend home games

Dynamic work environment

Qualifications

• At least 1-3 years of applied sales experience.
• Strong organizational and time management skills.
• Ability to develop and nurture relationships.

Responsibilities

• Drive season seat and group sales revenue through outreach and meetings.
• Develop innovative group sales strategies.
• Meet or exceed revenue and prospecting goals.

Skills

Outbound sales experience

Strong communication skills

Organizational skills

CRM system experience

Education

Post-secondary degree/diploma in marketing or business

Tools

Ticketmaster Archtics

Salesforce

Job description

Position

Account Executive, Ticket Sales & Service

Department

Ticket Sales & Service

Immediate Supervisor(s)

Director, Ticket Sales & Service

Start Date

February 2026

Term

Full-time- Existing Vacancy

Salary Range

$39,500-$44,500 + Bonus Compensation up to $10,500

Overall Responsibilities

The Account Executive, Ticket Sales & Service is responsible for day-to-day ticket department and account support as well as driving revenue growth through season seat memberships, group sales, strategic partnerships, and business development initiatives. This role involves prospecting new clients, managing existing relationships, and creating tailored experiences to enhance fan engagement and maximize attendance. This role focuses on building strong client relationships, generating leads, and maximizing sales opportunities. The ideal candidate has at least two years of outbound sales experience, preferably in the sports industry, with a proven track record of closing deals and delivering exceptional service.

Essential Functions And Responsibilities

• Drive season seat and group sales revenue by prospecting, engaging, and closing new business through targeted outreach, meetings, and networking.
• Develop and execute innovative group sales strategies to attract new clients and enhance fan experiences.
• Meet or exceed weekly, monthly, and quarterly revenue and prospecting goals for season seat memberships, group sales, premium seating, and new business.
• Serve as a key ambassador for the Club’s Business Development initiatives, fostering strong relationships and delivering tailored solutions to clients.
• Collaborate with the Group Sales and New Business teams to achieve revenue targets and maximize sales opportunities.
• Work closely with Ticket Operations to ensure seamless processing and fulfillment of all group ticket transactions.
• Represent the organization at various sales, networking, and community events to drive new business and strengthen partnerships.
• Maintain accurate sales records and client data to track performance and enhance customer relationship management efforts.
• Contribute to the Tiger-Cats gameday experience by attending all home games and assisting with group activations, hospitality, and other business development initiatives.

MEASUREMENTS OF SUCCESS

• Achieved or surpassed individual and Ticketing team revenue goals
• Establish a qualified prospect base through internally provided data, cold-calling, meetings and networking
• Actively participating in all ticket sales team meetings and events

Qualifications (knowledge, Skills, Abilities, Experience)

• The successful candidate will have an established personal and professional network of contacts in the TigerTown region, with an emphasis placed on Hamilton and the Greater Hamilton Area.
• Must be a great communicator!
• Strong organizational and time management skills.
• Has the ability to develop and nurture relationships.
• Is positive, outgoing and enjoys sales!
• Experience using Ticketmaster Archtics, Salesforce and/or other CRM systems
• Ability to multi-task and work under pressure in a fast-paced environment.
• Self-motivated and gets out of bed every day excited about coming to work and driving revenue.

Education And Experience

• 1-3 years of applied sales experience.
• Post-secondary degree/diploma in marketing, business, sports administration or other related disciplines is an asset.

Other Considerations

• Will be required to work all home games, as well as weekends and evenings when necessary.
• Will be required to have access to a vehicle at all times.
• AI is not used to screen participants