Account Executive (Remote)

SoftwareReviews - Enterprise; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading IT research firm in Toronto is seeking an experienced Account Manager to manage client relationships, drive membership renewals, and promote account growth. This role involves creating and executing service plans, and ensuring clients leverage their memberships effectively. The ideal candidate has over 3 years of account management experience and a background in IT research. Competitive compensation and generous time-off policies are offered.

Benefits

Competitive compensation packages

President's Club awards and trips

RRSP matching

Generous time-off policies

Employee recognition and development programs

'Buy a Book' program

Pet-friendly offices

Onsite gym

Virtual yoga sessions

Rooftop patio

Company fun days

Qualifications

• 3+ years of account management experience with a proven track record of success.
• Experience working in the IT research and advisory market.
• Teamwork experience is an asset.

Responsibilities

• Create and execute sales and service activity plans.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high-quality service.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Job description

Info-Tech Research Group Toronto Office

888 Yonge St

Toronto, ON M4W, CAN

Position: Account Manager

As an Account Manager, you will manage a book of business by providing operational, administrative, and call-based client support and relationship management. Your goal will be to renew client memberships and grow accounts through effective cross-selling.

Major Responsibilities

• Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high-quality service to drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in preparing for member interactions by collecting and consolidating background information on individuals and organizations, as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries in our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of account management experience with a proven track record of success.
• Experience working in the IT research and advisory market.
• Teamwork experience is an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate simply. Effectively communicate value propositions and understand client needs/request, articulating them clearly or supporting with analysts.
• Planning & Organization: Set daily schedules, plan territory, and develop account growth strategies.
• Time Management: Manage the member lifecycle, schedule calls, and prioritize tasks appropriately.
• Goal Setting: Set personal goals related to conversations and professional development, take ownership of performance, and monitor progress.
• Active Listening: Identify client needs, ask insightful questions, and listen effectively.

What We Offer

• Competitive compensation packages
• President's Club awards and trips
• RRSP matching
• Generous time-off policies, including summer hours and soft close days
• Employee recognition and development programs
• 'Buy a Book' program
• Pet-friendly offices, onsite gym, virtual yoga sessions, rooftop patio, company fun days, and more!

ITRG is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected factors. Upon request, accommodations will be made available throughout the recruitment and hiring process.