Account Executive I

Holman; Calgary; On-site; CAD 69,000 - 98,000; Full time

Job summary

Holman is a global automotive leader serving commercial and consumer clients. The Holman Way is about doing the right thing for our people, customers, and the community since 1924.

This role is a client-facing position that partners with internal teams to deliver outstanding service and account ownership. As Account Manager, you will build relationships, monitor KPIs, prepare reviews, and pursue cost-saving opportunities while managing multiple priorities in a fast-paced environment.

Qualifications

• University degree or post-secondary diploma.
• 3–5 years experience in account management or fleet leasing (heavy truck, commercial vehicle, or automotive).
• Superior customer service skills with focus on customer needs and relationships.
• Excellent organizational skills with ability to manage multiple priorities and attention to detail.
• Ability to travel as needed.

Responsibilities

• Work as a single point of contact and partner with internal and external clients to provide exceptional customer service and act as a resource for all client inquiries.
• Act as a customer advocate who is readily available to customers to address needs. Develop and maintain relationships with assigned client base and remains focused on client retention.
• Work closely with account management team and all internal departments to maintain ownership of account and associated responsibilities.
• Manage all aspects of the job effectively in a dynamic and fast paced environment.
• Monitor and trend client KPI's and alert and facilitate custom client reporting. Develop and deliver Strategic Partnership Reviews (SPR).
• Make recommendations for best in class practices, identifies cost savings opportunities, and provide analysis, inclusive of Lifecycle Cost Analyses.
• Manage action item lists, ongoing projects, and strategic initiatives from receipt through completion.

Skills

Customer service

Account management

Organizational skills

Travel readiness

Education

University degree or post-secondary diploma

Tools

MS Office (Outlook, Excel, Word, PowerPoint, Project)

Job description

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.

What will you do?

• Work as a single point of contact and partner with internal and external clients to provide exceptional customer service and act as a resource for all client inquiries.
• Act as a customer advocate who is readily available to customers to address needs. Develop and maintain relationships with assigned client base and remains focused on client retention.
• Work closely with account management team and all internal departments to maintain ownership of account and associated responsibilities.
• Manage all aspects of the job effectively in a dynamic and fast paced environment.
• Monitor and trend client KPI's and alert and facilitate custom client reporting. Develop and deliver Strategic Partnership Reviews (SPR).
• Make recommendations for best in class practices, identifies cost savings opportunities, and provide analysis, inclusive of Lifecycle Cost Analyses.
• Manage action item lists, ongoing projects, and strategic initiatives from receipt through completion.

What are we looking for?

• University degree or post-secondary diploma
• Proficient in MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, etc.)
• 3-5 years experience in account management or fleet leasing (heavy truck, commercial vehicle, or automotive).
• Superior customer service skills required, including focus on customer needs and customer relationship management.
• Must have excellent organizational skills, ability to manage multiple priorities and focus on attention to detail.
• Ability to travel as needed

#INDCS

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $69,090.00 - $98,450.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.