Account Executive, Group Business

Pacific Blue Cross; Burnaby; Hybrid; CAD 74,000 - 110,000; Full time

Benefits offered by this job

Flexible hours

4 weeks vacation

Health & dental

Pension plan

Job summary

Pacific Blue Cross in Burnaby, BC is seeking an experienced Strategic Account Executive to manage complex client relationships and drive improvements across the organization. You will deepen knowledge of clients and our business to turn insights into practical plans and solutions that benefit both client experience and operational efficiency.

Reporting to the Director, Strategic Accounts, you will lead annual planning, renewals, and retention while collaborating with teams, advisors, and

Qualifications

• Bachelor’s degree in business, marketing, or related discipline; specialized training in sales/marketing.
• Life, and Accident & Sickness Licensed in British Columbia, or equivalent.
• In-depth knowledge of group insurance products and underwriting methods.
• 6 years of sales experience, including 4 years in group benefits/insurance.

Responsibilities

• Manage an existing book of complex strategic business with high service levels.
• Build strong relationships with clients and advisors while delivering exceptional service.
• Lead annual planning and strategic client management, turning priorities into plans and actions.
• Identify pain points and opportunities to improve processes and reduce operational impact.
• Turn opportunities into action with project management discipline across initiatives.
• Collaborate across Pacific Blue Cross to solve problems and move priorities forward.

Skills

Customer service

Relationship building

Presentation skills

Negotiation

Multi-tasking

Education

Bachelor’s degree in business or related field

BC Life and Accident & Sickness License

Knowledge of group insurance products

Job description

• Office Location: 4250 Canada Way, Burnaby, BC V5G 4W6

At Pacific Blue Cross, we're committed to improving the health and wellbeing of British Columbians. Our strategic clients are an important part of delivering on that commitment and supporting them means building strong relationships while continuously looking for ways to improve how we work together.

We're looking for an experienced Strategic Account Executive to manage some of our most complex and highly customized client relationships, bringing together exceptional client service, strategic thinking, organization, and problem-solving.

This is an exciting opportunity for an experienced group benefits or strategic account professional who wants to go beyond traditional account management. You'll take the time to deeply understand your clients and how our business works, identify pain points and opportunities for improvement, and turn those insights into practical plans, projects, processes, and solutions that support both the client experience and operational efficiency.

Reporting to the Director, Strategic Accounts, you'll work across Pacific Blue Cross, providing significant lateral leadership and partnering with teams throughout the organization as well as clients, advisors, and external partners. You'll manage an existing book of business while supporting annual planning, renewals and retention, and identifying opportunities to strengthen how complex accounts are managed.

This role is ideal for someone who is highly organized, curious, client-focused, and motivated by interesting and complex work. You'll have flexibility and autonomy to understand what your clients need, bring people together, and move improvements forward. Project management experience will be valuable as you turn client and operational challenges into actionable solutions.

If you've held roles such as Group Benefits Account Executive, Group Insurance Account Executive, Employee Benefits Account Executive, or have experience in Health Benefits, Benefits Plan Design, Renewal Negotiation, Benefits Consulting, or Strategic Account Management, we'd love to hear from you.

Key Details

• Position Title: Account Executive, Group Business
• Work Arrangement: Hybrid - 3 days in the office and 2 days’ work from home
• Office Location: 4250 Canada Way, Burnaby, BC V5G 4W6
• Classification: Exempt
• Salary Range: $73,600 - $110,400( Pacific Blue Cross’ compensation program is built on a pay-for-performance philosophy, rewarding both individual and organizational achievements. We determine starting salaries by considering a variety of factors, including relevant skills, education, experience, and internal equity, ensuring compensation decisions are consistent, equitable, and reflective of each candidate’s unique background and qualifications)
• Incentive Compensation Plan (ICP bonus) per year based on performance: Up to 10.00%

Total Rewards Highlights

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year and increases with years of service.
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia’s leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system.

Why You'll Love Working Here

• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Access to an onsite fitness center and cafeteria, along with employee events and activities designed to foster a collaborative and engaging work environment.
• Access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!
• Learning and development opportunities
• Wellness initiatives and onsite amenities

Keyways This Position Makes an Impact

Success in this role means building trusted relationships with complex strategic clients while finding practical ways to improve their experience and reduce operational impacts across our teams. You'll combine strong account management with curiosity, organization, and project leadership to turn client needs and pain points into meaningful action.

In This Position, You Will

• Manage an existing book of complex strategic business, building strong relationships with clients and advisors while delivering a consistently high level of service excellence.
• Become deeply knowledgeable about your clients and our business, bringing curiosity to how things work and using that understanding to identify opportunities to deliver value in the short, medium, and long term.
• Lead annual planning and strategic client management, translating client priorities, business needs, and emerging challenges into clear plans and actions.
• Identify client and operational pain points, looking for opportunities to improve processes, procedures, policies, and ways of working while reducing unnecessary operational impacts on internal teams.
• Turn opportunities into action, bringing project management discipline to improvements and initiatives and helping move ideas from identification through planning and implementation.
• Partner across Pacific Blue Cross through significant lateral leadership, bringing together the right internal teams, clients, advisors, and external partners to solve problems and move priorities forward.
• Support strong renewal and retention opportunities by understanding client needs, strengthening relationships, and ensuring clients experience the strategic value Pacific Blue Cross brings to their organisation.
• Identify improvements that can extend beyond an individual client, recognizing where solutions, processes, or projects developed for complex strategic accounts could strengthen how we support the broader book of business.

Required Qualifications

• Bachelor’s degree in business, marketing, or a related discipline, including or supplemented by specialized training and courses in sales and marketing.
• Life, and Accident & Sickness Licensed in British Columbia, or equivalent.
• In-depth knowledge of group insurance products and underwriting methods.
• 6 years of experience in sales including 4 years of related experience in group benefits/insurance.

Key Competencies

• Excellent customer service and relationship building skills.
• Effective presentation and negotiation skills.
• Aptitude for multi-tasking and prioritizing workloads.

Additional Requirement / Working Conditions

• Work involves frequent travel within the Lower Mainland and periodic travel outside the Lower Mainland.

Diversity, Equity & Inclusion

At Pacific Blue Cross, we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from all qualified candidates and are proud to be an equal opportunity employer.

We believe diversity, equity, and inclusion are essential to fostering innovation, collaboration, and a strong sense of belonging. Through ongoing learning, meaningful action, and community partnerships, we continue to build an inclusive culture where employees and members can thrive.

If you require accommodation at any stage of the recruitment process, please contact [e-mail]. We are committed to providing accessible and inclusive candidate experience.