Account Executive, Expansion

7Shifts; Toronto; On-site; CAD 72,000 - 108,000; Full time

Benefits offered by this job

Health and dental benefits

Flexible vacation policy

Professional growth support

Job summary

7Shifts is seeking an Account Executive for our SMB segment in Toronto, Ontario. You will build relationships with high-potential customers, using a data-driven playbook to guide their journey. Your responsibilities will include prioritizing a pipeline of expansion opportunities and driving retention through insights and proactive engagement.

This role offers a base salary of CAD $72,000-$108,000 plus sales commission, and the opportunity to work in a supportive hybrid environment.

Qualifications

• Proven experience in a high-volume, quota-carrying tech sales role.
• Ability to uncover customer needs and drive value-based expansion.
• Solutions-oriented with a proactive approach to customer pain points.

Responsibilities

• Own a pipeline of expansion opportunities to meet MRR targets.
• Run consultative discovery and value-based product demos.
• Capture customer insights and improve customer journey.

Skills

Sales techniques

Customer needs assessment

Data-driven decision making

Use of sales tools (Salesforce)

Proficiency in AI tools

Tools

Salesforce

Gong

Slack

Job description

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy‑to‑use app and industry‑specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long‑term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

Job Overview

As an Account Executive, Expansion for our SMB segment, you will build relationships with high‑potential customers and engage them at key moments in their journey. Using a data‑driven expansion playbook and intent‑based outreach, you will assess customer needs and guide their next steps. Reporting to the Senior Manager, Account Management, you will act as a trusted advisor, identifying the next best action or product to help customers maximize ROI and unlock more value from 7shifts. Through proactive engagement and clear insights, you will drive expansion while strengthening retention and long‑term loyalty.

Responsibilities

• Own and prioritize a pipeline of expansion opportunities (upsells, add‑ons, location growth) to consistently hit MRR targets
• Use customer usage data, firmographics, and tech stack insights to identify the next best action and deepen product adoption
• Run consultative discovery and value‑based demos that connect customer challenges to clear, measurable ROI
• Proactively identify and pursue new revenue opportunities through outbound and rep‑led motions within your book of business
• Use AI to work smarter: prioritize your book, prep for calls, personalize outreach at scale, and build those habits into how you run your day
• Capture customer insights and friction points, share them with Product to improve the journey, and source testimonial stories for Marketing
• Maintain strong data hygiene and execute targeted outreach using tools like Salesforce, Gong, and Slack
• Partner cross‑functionally with Onboarding, Service Delivery, and Product to ensure smooth activation and ongoing success

Qualifications

• Experience in a high‑volume, quota‑carrying tech sales role with a strong track record of hitting or exceeding targets
• Proven ability to uncover customer needs through deep discovery and drive value‑based expansion within existing accounts
• A bias for action and urgency, balanced with a thoughtful, strategic approach to managing your book of business
• Strong proficiency in using sales tools and data to prioritize opportunities, manage pipeline, including a CRM (e.g. Salesforce), and ideally a customer success platform (e.g. Gainsight, Vitally, ChurnZero)
• A solutions‑oriented approach, with confidence in handling objections and addressing customer pain points
• Adaptability and resilience in a fast‑paced, evolving environment, with a willingness to learn and continuously improve
• Proficiency in utilizing AI tools to drive efficiency in day‑to‑day operations, including automating repeatable workflows and increasing productivity

Preferred Qualifications

• Experience in or exposure to restaurant tech (e.g., POS, ATS, payroll, online ordering, reservations, inventory management)
• Familiarity with restaurant operations, industry trends, and best practices
• Proficiency in Spanish or French

Compensation

The base compensation range for this position is CAD $72,000–$108,000 plus sales commission. This range reflects the full growth path for the role, from building core skills to accomplished performance, through to role mastery. We typically target the accomplished level when hiring externally. At this level, individuals bring relevant experience in the role, demonstrate strong job‑related skills, operate with confidence and consistency, and are able to deliver impact with limited ramp‑up while still having meaningful opportunity to grow.

Compensation at 7shifts is performance and growth‑driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job‑related skills, knowledge, and experience, as well as our internal equity assessment.

Benefits

• Opportunity – Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact.
• Challenge – We’re tackling real problems in a fast‑moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.
• Culture – We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together.
• Equity – We’re a Series C, VC‑backed SaaS company, and we believe everyone should share in the success they help create.
• Health and Wellness – We support employees in and outside of work, offering benefits like health and dental, lifestyle spending accounts, and a parental leave program built with flexibility in mind.
• Flexibility – Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, and we offer a flexible vacation policy to encourage everyone to recharge when needed.
• Support – We set employees up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag. We also focus on professional growth, offering coaching, feedback, development planning, and opportunities to grow from within.