Account Coordinator - Full Time (New Westminster, BC or Toronto, ON or Montreal, QC)

SCM; New Westminster; Hybrid; CAD 49,000 - 68,000; Full time

Job summary

A claims administration firm is seeking an Account Coordinator in New Westminster. This hybrid role involves managing key Insurer accounts, preparing financial reports, and ensuring effective communication with clients. Candidates should have 2-5 years of experience in senior administrative roles and knowledge of Insurer practices. The company offers competitive benefits and career development opportunities.

Benefits

Dynamic work environment

Career development opportunities

Competitive benefits

RRSP matching programs

Qualifications

• Experience in administrative roles with external client interaction.
• Technical experience providing direction to meet KPI standards.
• Proactive in suggesting process improvements.

Responsibilities

• Review and prepare financial reports for clients.
• Manage accounts funded in trust on clients' behalf.
• Communicate effectively with clients regarding account balances.

Skills

2-5 years’ experience in senior admin role multi-tasking and working with external clients

Knowledge and experience in Insurer and Lloyd’s practices

Proficiency in Excel

Excellent communication skills

Teamwork

Problem Solving

Job description

Company:

ClaimsPro LP - International Programs Group Account Coordinator - Full Time (New Westminster, BC or Toronto, ON or Montreal, QC)

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles.

Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.

Salary range for this position is: $49,000 to $68,000 annually.

We are currently looking to fill this position in either our Toronto, New Westminster, or Montreal office. This is a Hybrid position.

Responsibilities:

• Review and prepare financial reports, measuring against client (contractual) expectations and ensure smooth delivery to clients each month.
• Manage and maintain accounts funded in trust on clients behalf.
• Reconciliation of financial transactions across various client management systems
• Oversee internal file protocol reviews in conjunction with IPG procedures.
• Continuously work to enhance relationships with Insurer clients
• Communicate with client re: trust account balances and adequacies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports

Qualifications & Experience:

• 2-5 years’ experience in senior admin role multi-tasking and working with external clients
• Knowledge and experience in Insurer and Lloyd’s practices
• Proficiency in Excel
• Knowledge of third‑party vendor systems used by Insurers
• Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third‑party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.