Account Assistant

Billyard Insurance Group Inc.; Welland; Hybrid; CAD 41,000 - 53,000; Full time

Job summary

A leading insurance brokerage is seeking an Account Assistant for a contract position in their Welland branch. The successful candidate will support the Personal Lines Service Team by managing client documentation and ensuring compliance with internal policies. This role requires strong attention to detail, communication skills, and the ability to handle multiple tasks. Candidates should have a high school diploma and at least one year of experience in office administration, preferably in an insurance context. A collaborative environment and competitive compensation package are offered.

Benefits

Comprehensive benefits

3 weeks’ paid vacation

Birthday day off

Hybrid work from home/in-office environment

Qualifications

• Minimum 1 year of experience in office administration, preferably in customer service or insurance.
• Strong attention to detail and accuracy is essential.
• Clear written and verbal communication skills are necessary.

Responsibilities

• Support the Personal Lines Service Team by managing data and reviewing policy documentation.
• Ensure client files meet regulatory and internal standards.
• Assist team members during absences to maintain operations.

Skills

Attention to detail

Customer service mindset

Clear communication skills

Multi-tasking

Team collaboration

Adaptability

Professional judgment

Education

High school diploma or equivalent

Experience in office administration

Certification in office administration

Job description

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting‑edge technology, tools, and unwavering support to thrive in today’s dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada’s esteemed Top Brokerages list for the past three years and securing a spot as one of Canada’s Top Growing Companies in the renowned Globe and Mail’s Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

We are currently seeking an Account Assistant to join our Welland branch Personal Lines team on a fixed‑term contract (12 months) to cover a maternity leave. In this role you will play a critical internal support role, helping ensure policies, documentation, and records are complete, compliant, and ready to support licensed brokers in delivering exceptional service. This opportunity is well suited to you if you’re highly organized, eager to learn, and motivated to build strong foundational experience within a growing insurance brokerage environment.

What does the Account Assistant do?

As an Account Assistant, you’ll support the Personal Lines Service Team by managing data, reviewing policy documentation, and ensuring client files meet internal and regulatory standards. Your work behind the scenes plays an important role in keeping accounts accurate, organized, and ready to support exceptional service. In this role, you will:

• Keep client files and documentation organized, accurate, and up to date.
• Review policy changes and new business submissions to ensure they align with underwriting guidelines.
• Spot missing information or inconsistencies and flag them to the appropriate team members.
• Step in to support the Team Lead, Account Assistant during absences, helping maintain smooth day‑to‑day operations.
• Handle internal billing inquiries with care, accuracy, and clear communication.
• Prepare documentation for internal reviews and team meetings.
• Support compliance with the Insurance Act and internal policies and procedures.
• Work confidently across internal systems and insurer portals to support daily workflows.
• Stay current on process updates, regulatory changes, and industry best practices.

Does this sound like you?

You are someone who enjoys working behind the scenes, takes pride in accuracy, and understands how your work supports the bigger picture. You are comfortable working within established processes and motivated to learn quickly to support accuracy, compliance, and team success. To succeed in this role, you likely bring:

• Strong attention to detail and a high standard for accuracy.
• A customer‑service mindset, even in an internal‑facing role.
• Clear written and verbal communication skills.
• The ability to manage multiple tasks and meet deadlines consistently.
• A collaborative, team‑first approach.
• Comfort learning new systems and adapting to change.
• Professional judgment, integrity, and respect for confidentiality.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience in office administration, preferably within a customer service or insurance environment.
• Additional certification in office administration (an asset).

What We Offer

• Salary Band 1: $41,000–$53,000
• Target Hiring Range $41,000 - $45,000*
• People‑focused company culture
• Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
• 3 weeks’ of paid vacation prorated based on start date.
• Birthday day off
• Hybrid work from home / in‑office environment
• Final offer based on experience, internal equity and budget considerations.

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal‑opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier‑free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility‑related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at [e-mail] or 905.346.2190 ext. 10112.

This job advertisement is to fill an existing vacancy.

BIG does not currently use AI Technology at any stage of the recruitment process.