Account AdminService Desk Agent

Newfound Recruiting; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A Canadian professional services company in Ottawa seeks an IT Support Specialist to provide first-level support on Windows systems and Microsoft applications. Candidates must be bilingual in French and English and possess enhanced security clearance. The role requires 3 years of relevant experience and knowledge of ticketing and telephony systems.

Qualifications

• 3 years experience providing IT technical support services.
• 3 years experience with IT Service Management tools.
• 3 years experience with Automatic Call Distribution systems.
• 3 years experience with Active Directory.
• Valid Federal Government Level II Secret or Enhanced Security Clearance.

Responsibilities

• Provide first level account administration.
• Support Windows operating systems and applications.
• Use ticketing system for managing service requests.
• Manage calls using automated telephony system.
• Bilingual in French and English.

Skills

Customer Service

Hospitality Experience

Computer Skills

Computer Literacy

Front Desk

Phone Etiquette

Tools

Windows Operating Systems

Microsoft Applications

Remedy Ticketing System

Active Directory

Automatic Call Distribution System

Job description

RESPONSIBILITIES

• Provide first level account administration
• Supporting Windows operating systems
• Supporting Microsoft Applications (Office Exchange Active Directory)
• Using ticketing system to escape tickets (they use Remedy)
• Using an automated telephony system
• Bilingual (French and English)
• Enhanced security clearance

QUALIFICATIONS

• 3 years experience providing Information Technology technical support services in client operating systems networks operating software or commercial-off the-shelf (COTS) office products. Technical support can include such as password resets hardware issues related to damaged Peripherals software related issues such as non-responding applications identification of security incidents such as viruses and malwa
• 3 years experience working with an enterprise class IT Service Management tool to open record prioritize match against other tickets in the system track document assign and close service request l / incident problem and change tickets
• 3 years experience working with an Automatic Call Distribution telephony system to log in and out set status generate reports as required
• 3 year of experience with Active Directory
• Valid Federal Government Level II Secret or Enhanced Security Level Clearance

DURATION

1 year with extensions

NewFound Recruiting is a Canadian professional services company headquartered in Ottawa Ontario and is one of Canadas leaders in professional staffing and recruiting. Currently NewFound Recruiting is servicing clients across Canada having established relationships in Ontario (Toronto and Ottawa) Alberta British Columbia Quebec and Newfoundland. By applying innovative techniques we match the right candidate with the right position. Our 20 years of industry experience give you the assurance that we will provide the right answers to your difficult questions.

At NewFound we believe that diversity and inclusion among our teammates are critical to our success. We seek to recruit develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age race colour national origin sex gender sexual orientation religion physical or mental disability or any other category protected by law. All employment at NewFound is based on personal merit qualifications experience ability and job performance. NewFound welcomes and encourages applications from people with disabilities and we will provide reasonable accommodations accessible formats and communication support upon request during the recruitment and selection process. If you require accommodation please contact Human Resources

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full Time

Experience : years

Vacancy : 1