Account Administrator/Coordinator

Applicable Limited; Vancouver; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Account Administrator/Coordinator to join their dynamic team in Vancouver. This role involves managing client accounts, overseeing financial tracking, and ensuring seamless communication between clients and internal teams. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and have a knack for problem-solving. Join a forward-thinking organization that values innovation and collaboration, and be part of a team that is committed to delivering exceptional client experiences while navigating complex account management tasks.

Qualifications

• Experience supporting IT client accounts with moderate to deep complexity.
• Proficient in Microsoft Office Suite and project management tools.

Responsibilities

• Manage day-to-day activities for client accounts, including onboarding and invoicing.
• Investigate and resolve account issues, ensuring excellent client experience.

Skills

Microsoft Office Suite

MS Project

SharePoint

Visio

Time Management

Attention to Details

Education

Relevant Experience (3-5 years)

Job description

Req ID:321791

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Account Administrator/Coordinator to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Account Administrator/Coordinator

Responsibilities

• Manage day to day activities for client accounts such as:

  • team member onboarding,

  • team member security clearances

  • monthly invoice coordination with finance department (highly complex on this account due to contractual obligations),

  • client budget and delivery reporting,

  • financial tracking

  • resource forecasting / allocation and assignment tracking, including communications with delivery teams to gather and collate inputs, provide reports and escalate issues such as over/under allocation

  • coordination of weekly/monthly time entry and approvals processes, and oversight thereof

  • coordination and execution of time corrections and moves

• Process Contracts and SOWs including amendments, extensions and WBS code handling

• Investigate and resolve issues that arise on accounts; own the pursuit of solution and/or escalation until resolved. For example:

  • Invoice issues,

  • WBS code access,

  • resource onboarding blockers, and more

• Various account-related administrative tasks, as needed.

• Effectively collaborate with Clients and internal partners to provide an excellent client experience. This includes working towards mutual solutions, and clear communications on challenging situations to the Client and internal team.

• Utilizes appropriate systems and databases to enter client information and or retrieve information as needed to ensure accurate monthly client invoicing.

• Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.

• Executes and collaborations in refining internal processes in coordination with other departments, in service to our clients.

• Actively collaborates with peers in a variety of departments, to support excellent service across all aspects of Clients’ experience with NTT DATA.

• Identifies opportunities to continually improve service to our clients

• Maymanage small projects with oversight from their supervisor.

Basic Qualifications:

• History of supporting IT client accounts with moderate to deep complexity and providing administrative support for executive management and cross-functional technical teams.

• Recent experience working with Microsoft Office Suite, MS Project, SharePoint, and Visio

• Time Management: ability to meet deadlines, organize and manage multiple priorities

• Create positive morale on team while working to achieve a common goal

• Manage multiple tasks, produce quality work on time sensitive deadlines, while maintaining a positive attitude at all times

• Attention to details

• Require 3 - 5years of relevant experience.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.