Account Administrator

Brokerlink Inc.; Toronto; On-site; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Flexible work arrangements

Wellness account

Share plan & ESPP

Job summary

BrokerLink is seeking an Account Administrator to support branch and brokers with processing new policies, renewals and endorsements. You will handle mail, file assignments and work under supervision while maintaining confidentiality.

The role emphasizes quick data entry, organization, and coordinating with brokers. A 35-hour workweek is typical, with opportunities for growth and a collaborative team environment.

Qualifications

• At least 1 year of administrative support experience.
• Direct insurance experience is asset, but not required.
• Strong knowledge of Microsoft Office.
• Bilingual (French and English) preferred.
• Eligible to work in Canada.

Responsibilities

• Perform a variety of administrative duties with standard methods and procedures.
• Provide administrative support for department operations (reception, mail, inventories, equipment).
• Integrate new employees by closing files of departing employees and maintaining confidentiality.
• Read and route incoming mail, data entry, and file activation.
• Update files and follow up on activities.
• Contact companies for minor document changes as needed.
• Compose and type routine correspondence.
• May compile statistical reports.
• Answer calls and route information to the appropriate people.

Skills

Administrative support

Microsoft Office

Bilingual French/English

Education

Insurance or BA preferred

Job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer‑driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like‑minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements! Pay at BrokerLink is about much more than just salary.

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
• Share plan & other savings
• Salary range (but not limited to): 47,100 - 57,500
• Incentive plan Annual bonus: 5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance) As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.
• Our Group RRSP, with company matching DPSP offerings provide flexibility and long‑term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for an Account Administrator to join our growing team! Individuals in this role are responsible for assisting the branch and brokers with processing all paperwork relating to new policies, renewals and endorsements. They receive and review all incoming mail, identify the nature of the request, attach to the corresponding file and assign to a broker for completion. They also work closely under supervision.

What you’ll do here:

• Perform a variety of administrative duties requiring a good working knowledge of standard methods and established procedures.
• Provide administrative support for the proper functioning of the department (reception, mail, inventories, equipment, etc.).
• Integrate new employees by closing files of departing employees and treating all information and all files as strictly confidential.
• Read and route incoming mail – entry and activation, data entry, reviewing incoming paperwork in a timely manner.
• Updating files and following up on all activities.
• Contact companies for minor changes to documents as needed.
• Compose and type routine correspondence.
• May compile statistical reports.
• Answer the telephone and give information to callers or route call to appropriate people and place outgoing calls.

What you bring to the table:

• At least 1 year of experience administrative support
• Direct insurance experience is considered as asset, but not a requirement
• Strong knowledge of Microsoft Office suite.
• [Bilingual (French and English)] – Need to interact on a regular basis with colleagues across the country. (Preferred, not required)
• No Canadian work experience required however must be eligible to work in Canada.
• Education Discipline: Insurance or Business Administration preferred
• Job‑specific certifications: RIBO (Preferred, not required)

This role is a new member of our growing team. We are an equal opportunity employer BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated. Discover more about BrokerLink! Visit our new dedicated Webpage. Please note that BrokerLink does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference.