Account Administrator

Brokerlink Inc.; Calgary; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Flexible work arrangements

Wellness account

Share plan & ESPP

Job summary

BrokerLink Inc. is seeking an Account Administrator to join our Alberta offices on a permanent full-time basis. You will provide administrative support, respond to inquiries, and help maintain an efficient reception and document workflow in a fast-paced environment.

The role emphasizes customer service, accuracy, and strong communication while offering flexible work arrangements and competitive compensation. Join a company committed to inclusion and employee growth.

Qualifications

• Minimum two years of administrative or customer service experience.
• Strong knowledge of Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Able to manage competing priorities in a fast-paced office environment.
• Highly detail oriented with strong organizational and interpersonal skills.

Responsibilities

• Respond to emails and provide accurate information in a timely manner.
• Welcome visitors at reception and notify the appropriate team member upon arrival.
• Prepare and coordinate outgoing courier and regular mail.
• Maintain a clean, organized reception area and boardrooms.
• Scan and manage documents for electronic distribution and recordkeeping.
• Monitor outstanding account balances and follow up on payments.
• Contact clients to discuss outstanding amounts and arrange payments.
• Issue payment reminders and conduct follow-up on receivables.
• Manage premium finance agreements and payment schedules.
• Communicate with finance companies regarding contract status, amendments, and cancellations.

Skills

Customer service

Administrative support

Prioritization

Written and verbal communication

Detail oriented

Tools

Microsoft Office Suite

Job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
• Share plan & other savings

Salary range (but not limited to): 47,100 - 57,500

Incentive plan Annual bonus: 5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc.

The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We're looking for an Account Administrator to join one of our Alberta offices on a permanent full-time basis and become part of our growing team! This is an excellent opportunity for a customer-focused professional who enjoys providing administrative support and contributing to a collaborative, fast-paced environment.

What you’ll do here:

• Respond to emails and provide accurate information in a timely manner.
• Welcome visitors at reception and notify the appropriate team member upon arrival.
• Prepare and coordinate outgoing courier and regular mail.
• Maintain a clean, organized reception area and boardrooms.
• Scan and manage documents for electronic distribution and recordkeeping.
• Monitor outstanding account balances and follow up on outstanding payments.
• Contact clients to discuss outstanding amounts and establish payment arrangements when required.
• Issue payment reminders and conduct follow-up on outstanding receivables.
• Manage premium finance agreements and payment schedules.
• Communicate with finance companies regarding contract status, amendments, and cancellations.
• Perform other related duties as assigned.

What you bring to the table:

• Minimum two (2) years of administrative or customer service experience.
• Strong knowledge of Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Able to manage competing priorities and maintain a high standard of performance in a fast-paced office environment.
• Must be highly detail oriented with exceptional organizational and interpersonal skills.

#LI-Hybrid

This position will fill an essential role in our team. We are an equal opportunity employer BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!