Accommodation Coordinator

cirquedusoleil; Montreal (administrative region); On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Group insurance program

Other benefits

Job summary

Cirque du Soleil Entertainment Group in Montreal is seeking an Accommodation Coordinator to welcome residents and manage artist and employee accommodations. You will collaborate with the Building Services team and other departments to ensure smooth operations and outstanding guest service.

The role requires coordination experience, hospitality background, and fluency in French and English, with a Monday–Friday day shift and cross-functional duties including reporting and billing via Roomsy.

Qualifications

• At least two years of experience in a coordinating role.
• Experience in the hospitality industry.
• Ability to work independently and adapt to unexpected situations.
• Advanced knowledge of the Microsoft Office suite.
• Fluent in French and English, both spoken and written.

Responsibilities

• Monday–Friday day shift with flexible hours.
• Coordinate with the housekeeping team to assign tasks, including an in-house laundry service.
• Inspect rooms during guest stays and after final cleaning.
• Address residents' requests, resolve issues, handle complaints, and provide outstanding customer service.
• Establish rapid and effective communication protocols with the on-site security team during evenings, nights, and weekends.
• Work with the Roomsy software to generate in-house reports and plan weekly cleaning schedules.
• Ensure a warm welcome for each resident and prepare rooms according to specific needs (room modifications for short or tall residents, those with injuries, families, and infants or children).
• Process Roomsy billing for internal and external clients.
• Work in coordination and collaboration with the building services team, as well as other Cirque du Soleil departments.

Skills

Coordinating experience

Hospitality industry

Independent / adaptable

Microsoft Office

Bilingual French/English

Tools

Roomsy Software

Job description

Accommodation Coordinator

Building Services

Since 1984, Cirque du Soleil Entertainment Group has been focusing on ever more creative and magical work in order to constantly push the limits of the imagination and surprise spectators! Innovation and creativity are at the heart of our shows and will continue to transcend our upcoming productions around the world.

Today, we have a place for those who have a marked taste for thinking up exceptional products, for ensuring the smooth running of operations, for putting their ingenuity at the service of their team, in addition to contributing to enhancing their expertise and develop practices unique to Cirque du Soleil!

So don't wait any longer and join the Cirque adventure! You will meet ambitious people and people passionate about the world of entertainment!

Put your expertise in the spotlight

As a professional in the Building Services team, you'll play an important role in welcoming residents and managing requests for artist and employee accommodations for the Cirque du Soleil Entertainment Group.

Your Responsibilities

• Monday through Friday day shift (flexible hours)
• Work with the housekeeping team to assign tasks, including an in-house laundry service
• Inspect rooms during guest stays and after final cleaning
• Address residents' requests, resolve issues, handle any complaints, and provide outstanding customer service.
• Establish rapid and effective communication protocols with the on-site security team during evenings, nights, and weekends
• Work with the Roomsy software to generate in-house reports and plan weekly cleaning schedules
• Ensure a warm welcome for each resident and prepare rooms according to specific needs (room modifications for short or tall residents, those with injuries, families, and infants or children);
• Process Roomsy billing for internal and external clients
• Work in coordination and collaboration with the building services team, as well as other Cirque du Soleil departments

Your unique expertise

• At least two years of experience in a coordinating role;
• Experience in the hospitality industry;
• The ability to work independently and adapt to unexpected situations;
• Advanced knowledge of the Microsoft Office suite;
• Fluent in French and English, both spoken and written;

We were born from an eclectic troop of performers. Come live the experience of being yourself every day to create the extraordinary. To keep pace with the creation, production and distribution of our products, our employer proposal is unique.

Here is an overview:

• A stimulating environment that will allow you to put all your creativity to good use
• A culture focused on the development of fair practices and unifying events
• Professional growth focused on high-quality projects to propel your career
• A group insurance program, and other benefits that we will be happy to present to you
• Personalized support adapted to your professional ambitions.

Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings.