Accident Benefits Claims Advisor, Western Region

Desjardins Group; Mississauga; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading financial group in Peel Region, Mississauga, is seeking an experienced Accident Benefits Claims Advisor. This temporary position involves investigating and negotiating accident benefits claims while maintaining clear communication with clients. Ideal candidates should have a college diploma, relevant claims handling experience, and strong proficiency in English. The role offers competitive salary, flexible vacation, and a defined benefit pension plan, making it perfect for those passionate about helping others in challenging situations.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum of three years of relevant experience in accident benefits or claims handling.
• Intermediate knowledge of regulatory obligations under the Alberta Insurance Act.
• Advanced proficiency of English due to client interactions.

Responsibilities

• Investigate, evaluate, and negotiate accident benefits claims.
• Maintain empathetic communication with clients.
• Collaborate with medical professionals and legal representatives.

Skills

Action oriented

Customer Focus

Decision quality

Interpersonal Savvy

Nimble learning

Education

College diploma in a related field

CIP designation or enrolled in a program

Job description

Overview

Temporary position for 12 months

We are seeking a dedicated and empathetic Accident Benefits Claims Advisor to join our team supporting the Western Region, specifically Alberta. In this role, you will be responsible for investigating, evaluating, and negotiating accident benefits claims of low to moderate complexity. You will play a key part in maintaining strong relationships with our members and clients by guiding them through the claims process with care and professionalism. This role is ideal for someone who thrives in a collaborative environment and is passionate about helping others navigate challenging situations. This is an opportunity to make a meaningful impact in the lives of our clients while working in a supportive and dynamic environment. You’ll be part of a team that values integrity, collaboration, and continuous improvement.

Responsibilities

• Investigate, evaluate, and negotiate accident benefits claims of low to moderate complexity, ensuring compliance with applicable legislation and internal guidelines.
• Maintain clear, timely, and empathetic communication with clients, providing regular updates, addressing inquiries, and guiding them through each step of the claims process.
• Identify and resolve challenges that may arise during the claims journey, always prioritizing the best interests and well-being of the client.
• Collaborate effectively with internal departments and external stakeholders—including medical professionals, legal representatives, and rehabilitation providers—to support client recovery and claim resolution.
• Manage dispute resolution processes where applicable, ensuring fair and timely outcomes while maintaining professionalism and integrity.
• Apply sound reserving practices and ensure accurate and timely issuance of claim payments in accordance with company standards.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid

Core Competencies

Action oriented, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning

What you bring to the table

• College diploma in a related field
• A minimum of three years of relevant experience in accident benefits or claims handling experience
• Please note that other combinations of qualifications and relevant experience may be considered
• CIP designation or enrolled in a program
• Intermediate knowledge and understanding of regulatory and contractual obligations under the Alberta Insurance Act
• Intermediate knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2025-12-15