Academic Standards & Petitions Coordinator TERM

University of Toronto; Mississauga; On-site; CAD 81,000 - 104,000; Full time

Job summary

A leading educational institution is seeking an Academic Standards and Petitions Coordinator to support students with petitions and appeals. This role requires a Bachelor's degree and four years of experience in student services. The Coordinator will assess petitions, provide guidance on policies, and monitor requests. Candidates should have strong communication skills and the ability to work independently while managing stress in a university environment.

Qualifications

• Minimum four years' experience in student services university environment.
• Experience working collaboratively with advisors and instructors to provide academic support.
• Ability to deal with students under emotional stress.

Responsibilities

• Assess petitions and determine immediate resolutions or require committee review.
• Track and monitor petitions and appeals requests.
• Provide guidance on interpretation of petitions and appeals rules.

Skills

Excellent written and oral communication skills

Strong computer skills with proficiency in MS Office and ROSI/ACORN

Analytical skills

Education

Bachelor's Degree or equivalent experience

Job description

Date Posted: 11/18/2025
Req ID: 46085
Faculty/Division: UofT Mississauga
Department: UTM: Ofc of the Registrar
Campus:University of Toronto Mississauga (UTM)
Position Number: 00055890

Description

About us

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity

The Office of the Registrar at U of T Mississauga delivers registrarial services to support U of T Mississauga's academic goals and U of T priorities in the areas of student information, interpretation of policies, and innovation of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.

Reporting to the Assistant Registrar, Academic Standards & Petitions, the Academic Standards and Petitions Coordinator provides excellent service to students, instructors and staff related to petitions and appeals by processing petitions and appeals submitted to U of T Mississauga. The Coordinator supports discretionary decision-making and consideration for students presenting exceptional circumstances.

The Academic Standards and Petitions Coordinator works under the delegated authority of the Committee on Standing to assess and decide whether to grant or refuse petitions submitted to the Office of the Registrar from undergraduate students. This is done through timely resolution of petitions and provision of helpful information to students, including recommendations and referrals to student supports or the development of comprehensive academic plans. The Coordinator escalates any unusual cases to the Assistant Registrar, Academic Standards & Petitions or recommends for inclusion on the Committee on Standing agenda, and will at times serve as secretary to the Committee on Standing.

The Academic Standards and Petitions Coordinator serves as a resource regarding the petitions process and decision-making, and works closely with the Assistant Registrar, Academic Standards & Petitions on enhancements to process, or re-visioning of decision-making principles in light of the constantly evolving student experience and student support.

Your responsibilities will include

• Assessing petitions and/or appeals and determining which claim(s) can be resolved immediately and which requires committee review
• Determining the outcome of petitions and/or appeals cases not assigned to committees for further review
• Applying established standards when administering a process for consistent evaluation of applications
• Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary
• Advising contacts on the interpretation of petitions and/or appeals rules and policies
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Tracking and monitoring petitions and/or appeals requests
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications

• Bachelor's Degree or acceptable combination of equivalent experience and education
• Minimum four (4) years' experience in a student services university environment
• Experience in providing registrarial or academic advising student services
• Experience working collaboratively with advisors, administrators and instructors/faculty to provide student service and academic support
• Experience working with students under emotional stress
• Experience in the application of university policy with discretionary judgement in processing student cases
• Excellent written and oral communication skills
• Strong computer skills with proficiency in MS Office and ROSI/ACORN
• Knowledge and understanding of university and divisional academic policies and procedures related to course offerings and petitions
• Excellent analytical, organizational and administrative skills with the ability to deal with a heavy work-load
• Commitment to quality service and ability to work with students who are under stress
• Ability to work independently with minimal supervision on matters requiring confidentiality, tact, discretion and good judgement

To be successful in this role you will be

• Adaptable
• Diplomatic
• Organized
• Problem solver
• Resourceful
• Team player

Closing Date: 11/27/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial Services

This is a one-year term position.

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.