Academic and Student Services Consultant Appendix DTemporary Assignment

The Fanshawe College of Applied Arts and Technology; Woodstock; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading educational institution in Woodstock seeks a Student Support Advisor to guide students through their academic journey and enhance retention initiatives. The ideal candidate has a diploma in a relevant field and at least 3 years of student guidance experience. Key responsibilities include providing academic support, developing educational programs, and participating in campus activities. This is a full-time position with various responsibilities and a focus on student success.

Qualifications

• Minimum 3 years of experience guiding students in a post-secondary setting.
• Working knowledge of college academic processes and support services.
• Proficiency in business computer applications and internet searching skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Guide students through their academic journey and retention initiatives.
• Develop schedules and promote group sessions on relevant topics.
• Identify at-risk students and implement intervention strategies.
• Refer students to appropriate college resources as needed.
• Participate in campus initiatives and support program development.

Skills

Microsoft Office

Communication

Course content

Client Services

Education Consulting

Education

3-year diploma or degree in a related field

Job description

If you are a current Fanshawe College employee please apply to jobs directly through Workday. Do not apply on the external career page.

Working at Fanshawe College

Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location without adverse impact to the operations of the College inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus as required.

Posting Closing Date : October 29 2025

Campus Location : Woodstock ON

Department : OXF1 Woodstock / Oxford Regional Campus

Employment Group : Support

Pay Details : $42.56 Hourly

Worker Sub-Type : Fixed term (Fixed Term)

Time Type : Full time

Remote Type : In-Person

Contract End Date : December 24 2026

Hours of Work per Week : 35

Payband : This position is paid at Payband J.

Hours : Monday to Friday 8 : 30 a.m. to 4 : 30 p.m. with some evenings and weekends as operationally required.

Position Summary

Reporting to the Associate Dean the incumbent is the first point of contact for student inquiries and issues and uses sound judgment and past practices to refer students to the appropriate support or resolution. The incumbent provides guidance to students throughout their academic journey; actively participates in retention and student success initiatives; and completes a wide variety of administrative data-tracking and reporting duties in support of student success and academic activities of the campus. The incumbent supports planning development delivery and renewal of education and training across the school through market development community integration curriculum support and related activities.

Duties and Responsibilities

• Provides direct guidance to students and applicants based on college processes and practices :
• In consultation with the Academic Manager develops schedules and promotes group sessions (or presentations) on timely topics such as study skills student life academic issues time management etc. Works with areas of expertise (i.e. : Academic Integrity Manager) to prepare materials and deliver sessions to students
• Provides guidance to students (individual group or drop-in) in-person or remotely. Helps students understand their status in their program in relation to successful completion and other progression and pathway planning. Assists students in adding dropping withdrawing and other academic administrative tasks
• Using a variety of methods or tools identifies students at-risk and implements outreach and intervention activities designed to increase student success and retention. Consults with Academic Administrator and faculty to discuss student issues and seek guidance and solutions.
• Refers students to appropriate College resources as needed including Office of the Registrar Financial Aid Continuing Education Academic Upgrading Advising Prior Learning Assessment and Recognition Counselling and Accessibility and other student services
• Provides support to prospective students and applicants related to individual program choices navigating processes and accessing other College resources
• Supports the planning development delivery and renewal of academic part-time and continuing education offerings and services within the school by :
• Supports campus academic activities by taking an active role in program meetings program reviews PAC meetings community meetings and other initiatives
• In consultation with Academic Manager assesses community needs leading to new course and program investigation and development including submission for approval in accordance with the planning cycle
• Monitors and provides feedback to Academic Manager on course delivery and sequencing to help ensure course offerings and scheduling will best meet future student and school needs
• Participates in a variety of activities designed to promote campus programs and services including supporting the development of marketing strategies
• Supports conversion of applicants to students by establishing and maintaining consistent communications throughout the application process
• Attracts and engages potential students / clients by participating in outreach activities including attending recruitment and marketing events both internally and externally

Campus Engagement

Participates in a variety of campus-wide and College-wide initiatives committees and events such as surveys orientations and related activities graduation ceremonies open house events etc.

Qualifications

• Post-secondary 3 -year diploma / degree in a related field
• Minimum 3 years of practical experience guiding students preferably in a post-secondary educational setting
• An equivalent combination of education and experience may be considered
• Working knowledge of College academic processes and procedures and support services offered by other departments within the College
• Experience / knowledge with program development course development and program quality review knowledge of college post-secondary and continuing education programs and the development of program marketing plans
• Understanding of the structure and operation of school programs
• Good judgment and problem-solving when guiding students strong communication skills when working with faculty and staff
• Demonstrated planning writing skills interpersonal skills and an ability to work effectively in a team environment; ability to manage multiple tasks projects and issues at the same time.
• Proficiency in / experience with business computer applications (i.e. word processing and information management software) plus internet searching skills and basic familiarity with office procedures is required
• Ability to learn and adapt to new software applications
• A dynamic and personable approach with the ability to build positive relationships and engage effectively with students colleagues and community partners; skilled in networking collaboration and fostering community connections

#LI-NR1

Educational Credentials

While transcripts are not required for the interview they are mandatory as a condition of employment.

Equity Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity value diversity and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicants accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to :

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however only those chosen for an interview will be contacted.

Required Experience

Contract

Key Skills

Microsoft Office, Academics, Academic Curriculum, Academics support, Course content, Professional Development, Communication, E Learning, ESL, ESL Teaching, Administrative Services, Client Services, Education Consulting, Teaching / Lecturing, Student Learning

Employment Type : Full-Time

Experience : years

Vacancy : 1