a Network Technical Support Technician II

Interior Health; Kelowna; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A regional health organization in Kelowna is seeking a Network Technical Support Technician II to provide technical support for network, computer, and telephone systems. This full-time position involves analyzing network issues, configuring equipment, and maintaining documentation. Candidates should have a diploma in computer systems technology and relevant experience. Benefits include an Employee Assistance Program and paid training opportunities.

Benefits

Employee & Family Assistance Program

Employer paid training/education opportunities

Employer paid vacation

Medical Services Plan

Extended health & dental coverage

Potential Municipal Pension Plan

Work-life balance

Qualifications

• Minimum three years recent related experience or equivalent combination of education and experience.
• Knowledge in installing and configuring hardware and software.
• Experience in network analysis and problem-solving.

Responsibilities

• Analyze and diagnose network and telephone problems.
• Configure, test, install, and maintain network equipment.
• Develop and maintain network and technical documentation.

Skills

Effective communication

Ability to type

Organizational skills

Equipment operation

Interpersonal skills

Education

Grade 12 graduation

Two years computer systems technology diploma

Job description

Position Summary

Interior Health is looking for a Network Technical Support Technician II to join the team on a full time permanent basis from our Kelowna location.

This position will require some travel for work, as well as in office time, but also some remote work from home.

What we offer:

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Medical Services Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• Potential Municipal Pension Plan
• Work-life balance

About the job:

In accordance with established vision and values of the organization, the Network Technical Support Technician II provides network, computer and telephone technical support of information and communication systems throughout the health region by analyzing and diagnosing problems and formulating solutions and by installing, configuring and testing hardware and software.

Typical duties and responsibilities:

• Analyzes and diagnoses network and telephone problems and formulates solutions. Implements programs to monitor network performance and recommends enhancements to accommodate current and future requirements of both local and wide area networks and telecommunication networks.
• Configures, tests, installs and maintains network equipment, servers, PCs, terminals, printers and interfaced instruments, telephones and telephone network equipment.
• Develops and maintains network and technical procedures and documentation related to the design, configuration and support of interface equipment, printers, network devices, servers, telephone and telephone network equipment.
• Monitors computer system, network, and telephone system security and makes or recommends adjustments. Maintains database of interface equipment, network and telephone system components and configurations.
• As a member of the team, consults and participates in the specification, design and installation of data and telecommunications cable plants in the Region.
• Acts as liaison with external agencies to ensure that the wide area network and telephone issues are resolved in a timely and cost-effective manner.
• Performs other related duties as assigned.

Qualfications

Education, Training and Experience:

Grade 12, graduation from a recognized two years computer systems technology diploma program plus three years’ recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities:

• Ability to type.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.