7806 - Store Manager (H)

Kibbi Technologies Inc.; Rimouski; On-site; CAD 52,000 - 76,000; Full time

Job summary

Lids Sports Group in Canada is seeking a Store Manager to lead a high-energy team, deliver outstanding customer experiences, and own total store performance. You will develop talent, manage payroll and scheduling, and ensure safe, profitable store operations while upholding Lids standards.

The role requires retail leadership experience, strong interpersonal skills, and a commitment to operational excellence in a fast-paced environment.

Qualifications

• Two-year post-secondary education or equivalent experience.
• One year of related retail experience with ability to learn quickly.
• Supervisory experience with training, coaching, and performance follow-up.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and develop people to drive high performance and engagement.
• Deliver outstanding customer experiences and achieve KPIs.
• Direct floor execution for fast, friendly service and traffic flow.
• Plan schedules, payroll, and store operations within budget.
• Maintain compliance with safety, policies, and vendor rules.

Skills

Interpersonal communication

Computer proficiency

Education

Two-year post-secondary education

One year of related experience or equivalent

Job description

Brief Description

Store Manager

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization. We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.

Position Summary

Store Managers at Lids lead high-energy teams, deliver outstanding customer experiences, and own total store performance. You will build an inclusive culture, develop talent, and run efficient operations to achieve sales, service, and profitability goals.

Principal Duties and Responsibilities

Lead & Develop People

• Hire and onboard top talent; partner with Authorized Trainers to ensure a seamless introduction.
• Coach, recognize, and hold team members accountable to drive performance and growth.
• Foster a culture that is fun, inclusive, and aligned with Lids standards and policies.
• Manage people processes including availability, scheduling, timecards, and employee records.
• Resolve employee issues promptly, partnering with the Help Desk, HR, DSM, or RD as needed.

Deliver Outstanding Customer Experiences

• Lead Selling 101 behaviors to achieve KPIs and sales targets.
• Resolve customer escalations and urgent requests immediately to ensure positive outcomes.
• Direct floor execution to ensure fast, friendly service and smooth traffic flow.
• Promote offers and memberships so every customer is informed of current programs.

Drive Operational Excellence

• Plan schedules and manage payroll within budgets and in compliance with applicable law.
• Execute directives and promotions from Lids Headquarters on time and to standard.
• Safeguard Company assets through accurate cash handling, counterfeit controls, and timely bank deposits.
• Maintain store systems and facilities including MPOS, Lids Custom, service requests, supplies, and maintenance.
• Manage disruptions such as closures, absenteeism, or changes in operating hours to ensure business continuity.

Additional Principal Duties And Responsibilities

Product & Inventory

• Manage product flow including receiving, processing, merchandising, transfers, and ship-backs.
• Organize and maintain the backroom for speed, accuracy, and productivity.
• Ensure compliance with vendor rules including embroidery limits, purchase caps, and release dates.
• Maintain accurate pricing through weekly markups, markdowns, and promotional signage updates.
• Maximize sell-through by monitoring inventory levels, addressing gaps, and supporting inventory counts.
• Execute visual merchandising standards for windows, fixtures, mannequins, and seasonal or weekly refreshes.

Compliance & Safety

• Adhere to Company policies and maintain a safe, compliant work environment.
• Maintain required documentation and records in line with Company standards.

Job Required Knowledge And Skills

• Two-year post-secondary education and one year of related experience, or equivalent combination of education and experience.
• Proven success in retail sales and loss prevention.
• Supervisory experience with training, coaching, and performance follow-up.
• Strong interpersonal and communication skills with computer proficiency.

Physical and Travel Requirements

• Ability to occasionally lift up to 50 pounds
• Ability to occasionally climb a ladder and work with hands overhead
• Ability to constantly stand on shift
• Ability to frequently walk on shift
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel
• Ability to frequently visually observe the store and read written or digital information
• Ability to frequently operate a computer and mobile Point-of-Sales system, as well as maneuver relative software programs
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact [e-mail]