5710 - 3rd Key

Lids; Surrey; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Team-oriented work environment

Early Wage Access

Job summary

Lids in Surrey is seeking an Assistant Store Manager to lead and manage store associates, drive sales, and enhance customer experience. This role involves acting as Manager on duty, executing promotional strategies, and ensuring adherence to company policies.

The ideal candidate should possess strong interpersonal skills and the ability to work independently. Lids offers employee discounts, career development, and a team-oriented environment.

Qualifications

• Ability to produce sales results while minimizing loss.
• Strong interpersonal skills and clear professional verbal communication.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty when the Store Manager is not present.
• Manage store associates through training programs and goal-setting.
• Lead Lids selling strategy to achieve KPIs and sales targets.
• Execute company-level directives and promotions.

Skills

Sales results production

Interpersonal skills

Professional verbal communication

Ability to work unsupervised

Job description

ABOUT OUR COMPANY

At Lids Sports Group, we don't just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in over 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.

General Position Summary

Assistant Store Managers are the heart and soul of the Lids brand. They foster passion for sporting and fashion goods, meet customer needs, and ensure every area of the store is engaged. They are accountable for the store’s performance, create a fun and inclusive environment for the team, and deliver exceptional customer service by offering expertise on Lids products and services.

Principal Duties & Responsibilities

People & Training

• Act as Manager on duty for scheduling, customer complaints, etc. when Store Manager is not present.
• Manage store associates through LIDS Training Programs, goal setting for sales and tasks, and regular follow‑up when Store Manager is not present.
• Administer progressive discipline steps including verbal and written warnings.
• Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives and store success.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing the store, including calling associates during unexpected peaks.
• Participate in LIDS Training Programs, adhere to set goals, and provide regular follow‑up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage a direct compliance of established company policies, procedures, and guidelines, including safekeeping of company inventory, funds and property.
• Perform other duties as assigned.

Customer Experience

• Lead, execute and assist Lids selling strategy to achieve KPIs and sales targets while delivering exceptional customer service.
• Resolve customer feedback and address issues promptly, including escalations and urgent requests.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers when available.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

• Execute company‑level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment (MPOS, Lids Custom, etc.) by daily audits, verifying functionality, facilitating updates, and ordering repairs as needed.
• Maintain store facilities, supplies, and services through service requests, maintenance or repair needs, and replenishment of supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Prepare the store for inventory audits and support audits as needed to confirm inventory accuracy.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

• Protect Company assets within LIDS Retail policy guidelines.
• Assist in preparation of store work schedules that provide proper coverage and adhere to wage control guidelines.
• Manage store inventory accurately by receiving, transferring, completing price changes, and conducting product counts.
• Strategically organize the backroom to maximize efficiency.
• Execute optimal layout and visual merchandising strategy, including managing window activations, hardware flips, mannequin flips, and weekly merchandise changes.
• Maintain the look and feel of the store through day‑to‑day VM and store actions, including product recovery, restock, destock, or minor VM changes.
• Execute special pricing signage and promotional presentations during operating hours to align with the overall product sell‑through strategy.

Job Required Knowledge & Skills

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and clear professional verbal communication.
• Ability to work unsupervised.

What We Offer

• Employee discounts and perks.
• Career development opportunities and professional training programs.
• A collaborative, innovative, and team‑oriented work environment.
• Early Wage Access options to provide added financial flexibility.

Physical Demands & Requirements

• Ability to occasionally lift up to 50 pounds.
• Ability to occasionally climb a ladder and work with hands overhead.
• Ability to constantly stand on shift.
• Ability to frequently walk on shift.
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
• Ability to frequently observe the store visually and read written or digital information.
• Ability to operate a computer and mobile Point‑of‑Sale system and related software.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Reports To

• Store Manager

Pay Transparency Statement

The hourly range for this position represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate's geographic region, job‑related knowledge, skills, scheduled hours, and experience, among other factors.

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role. They must be legally authorized to work in the United States or Canada. Current or future employment‑based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government‑issued identification numbers, work authorization, emergency contact information, and other employment‑related information.

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