26OCT37- Communications & Physical Security Infrastructure Specialist-Guelph Board Office

UGDSB International; Guelph; On-site; CAD 50,000 - 59,000; Full time

Job summary

UGDSB is seeking a Communications & Physical Security Infrastructure Specialist to join the Digital Support Services team in Guelph. This temporary full-time role focuses on administering and optimizing the organization’s Voice, PA, and emergency communications, plus physical security systems including surveillance and lockdown capabilities.

The role reports to the ICT Infrastructure Manager and requires a strong technical background in enterprise telecom and security systems, with vendor

Qualifications

• Post secondary degree/diploma in IT or related field or equivalent experience.
• 3+ years in enterprise telephony and communications systems.
• 2+ years in physical access control and surveillance systems.
• Experience with PA systems, lockdown systems, PLCs, and emergency protocols.

Responsibilities

• Administer, support, and optimize communications infrastructure (Voice, Cellular, PA, emergency comms).
• Administer and lifecycle maintain physical security systems (surveillance, lockdown, access control).
• Provide expert analysis, troubleshooting, and day-to-day maintenance.
• Lead incidents, evidence collection, and vendor collaboration.
• Design, install, and maintain call center tech; ensure system performance.
• Support ICT project delivery from assessment to deployment.

Skills

Tier-2 ICT support

Azure Entra ID SCIM

Vendor management

Education

Post secondary degree/diploma in IT/telecom/electronics

Certifications: Verkada/Avaya IP Office/Telecom security

Tools

Avaya telephony

Carehawk

Telecor PA

Verkada

Hikvision

TOPdesk ITSM

Job description

CAREER OPPORTUNITY: COMMUNICATIONS & PHYSICAL SECURITY INFRASTRUCTURE SPECIALIST

Job Code: 26OCT37

Office, Clerical, Technical

ABOUT THE UPPER GRAND DISTRICT SCHOOL BOARD (UGDSB)

The UGDSB employs a team of approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 66 elementary and 12 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington, and the City of Guelph. We are committed to supporting student achievement and well-being through our team of dedicated staff and strong learning communities, always striving to meet the diverse needs of our students

The UGDSB is situated on the ancestral, treaty and title lands of two Anishinaabek Ojibwe Nations: the Michi Saagig of the Credit and the Saugeen Ojibway Nation. This land also includes a specified tract of land granted to the Six Nations of the Grand River. These Nations hold legal and specific rights in their respective territories. This area has been and continues to be home for Indigenous Peoples and non-Indigenous peoples.

We are proud to offer our employees a comprehensive range of total rewards designed to recognize their contributions to our shared success, including competitive compensation, a defined benefit pension plan, professional development opportunities, and vibrant wellness programs.

Join a community that values innovation, fosters growth, and empowers you to make an impact. Learn more about us and Find Your Path.

THE OPPORTUNITY

The UGDSB is seeking a dynamic individual to join our Digital Support Services team for a temporary full-t ime opportunity in the capacity of Communications & Physical Security Infrastructure Specialist.

Location: Guelph Board Office (500 Victoria Road N, Guelph, ON)

FTE and Hours: 1.0 FTE; 35 hours per week

Base Hourly Pay Rate: $32.72 - $39.90 per hour; wage rate effective September 1, 2025

Labour Market Adjustment: A 9% labour market adjustment to be applied to the base hourly pay rate; hourly pay rate inclusive of the market adjustment is $35.67 - $43.49 per hour; wage rate effective September 1, 2025

Note: Labour market adjustment may fluctuate based on local market and at discretion of the Board

Start Date: As soon as possible

End Date: Unknown End Date

Board Information: 12-month position; temporary; full-time; Office, Clerical and Technical (OCT) Union

Vacancy Status:

This posting is for an existing vacancy

Reporting to the ICT Infrastructure Manager, the Communications & Physical Security Infrastructure Specialist has responsibility for administering, supporting, and optimizing the organization's communications infrastructure including Voice, Cellular, Public Address, and emergency communication systems. The role also has responsibility for the administration, support, and lifecycle maintenance of the organization's physical security systems, which includes surveillance (video, vape detection), school lockdown, and physical access control systems.

This role entails expert analysis, troubleshooting, systems monitoring, day to day maintenance and client support. The incumbent delivers primary support for the related hardware, software, telecommunication, and physical security systems, including working with third party vendors when necessary. This role elicits and defines requirements, architects solutions, researches and evaluates vendor platforms, and implements secure solutions. The incumbent plays a vital role in incident investigation and response, providing evidence, technical expertise, and collaboration to authorized staff.

Responsibilities

• Voice Network Design and Maintenance
• Physical Access Control & Surveillance Systems Design and Maintenance
• Physical Security Incident Investigations
• Public Address (PA) Design and Maintenance
• Lockdown Systems Design and Maintenance
• Design, install, maintain and ensure the overall performance of the call center technology
• Emergency Communication Systems Support
• IT Service Delivery
• Tier-2 ICT Support
• Financial Management and Regulatory Compliance
• Technical Documentation and Training
• Other duties as assigned

Experience and Qualifications

• Post Secondary Degree/Diploma in Information Technology, Electronics Engineering, Telecommunications/Network Technology, or a related field, or a combination of education and relevant work experience as deemed equivalent by the board. Post secondary degree in a related field preferred.
• 3+ years of experience supporting enterprise telephony and communication systems, including designing, installing, and maintaining voice networks (call routing, analog/digital lines, voice gateways), reporting on IP call-processing, fax, and automatic call distribution (ACD) systems, and troubleshooting, maintaining, and optimizing call center and telecommunications services.
• 3+ years of experience supporting enterprise physical access control and surveillance systems, with a strong background in system integration, maintenance, troubleshooting, and upgrades, as well as supporting incident investigations by correlating physical access, video, and system logs.
• 2 years of experience supporting public address systems, lockdown systems, programmable logic controllers (PLCs), and emergency communication protocols, including ensuring PA system reliability through maintenance and troubleshooting, integrating lockdown systems with PA, PLCs, physical access control, surveillance, and IT platforms for coordinated response, and configuring, supporting, and troubleshooting lockdown systems in compliance with emergency protocols.
• Technical leader with Tier-2 ICT support experience resolving complex issues across communication and security systems, administering Azure Entra ID with SCIM integration, driving root cause analysis and system optimization, and leading investigations in support of principals, security and law-enforcement.
• Experienced in supporting ICT project delivery from assessment to deployment, developing technology standards and evaluating RFPs, documenting system changes, and planning and communicating change activities to stakeholders.
• Experienced assisting with budget planning, cost analysis, and procurement for telecommunications and security systems, while managing vendor relationships, negotiating contracts, and monitoring performance for compliance.
• Knowledgeable in telecommunications and security regulations, with experience preparing documentation, risk assessments, and audit responses to support compliance, as well as developing user training, awareness programs, and mentoring junior team members.
• Certifications such as Verkada Certified Engineer (VCE), Avaya IP Office™ Platform Design (ADRA-0008) Avaya IP Office™ Platform Administrator (ASAC-0013), Avaya IP Office™ Platform Support (ACSS-3000), Administering Avaya Call Management System (ASAC-0021), Hikvision Certified Associate (HCA) and additional certifications related to voice, PA and lockdown system preferred.
• Experience with Avaya telephony products, Carehawk and Telecor public address systems, Verkada and Hikvision security systems, and proficient in TOPdesk ITSM for incident, problem, and change management.
• Due to the travel requirement of this position, a valid Ontario Class “G” driver's license and access to a reliable vehicle is required (a Board vehicle may be provided for inter-site travel).
• Ability to work occasional evenings, weekends, or overtime as required. Ability to lift 50 pounds.

INCLUSIVE RECRUITMENT & HIRING

• First Nations, Inuit, and Métis peoples
• Persons of marginalized sexual orientations, gender identities, and gender expressions
• Members of groups that commonly experience discrimination based on race, ancestry, ethnicity, colour, religion and/or spiritual beliefs, or place of origin
• Persons with disabilities

At UGDSB, we recognize that individuals may hold overlapping identities, which shape their experiences in unique ways. We are committed to our responsibility to create and maintain inclusive, equitable environments where everyone can fully participate, thrive, and reach their potential. To learn more, please visit Safe, Equitable and Inclusive Schools.

Accommodation & Accessibility

If you require accommodation at any phase of the recruitment process, please contact [e-mail].

APPLICANT SELF-IDENTIFICATION QUESTIONS

The UGDSB is committed to fair and equitable hiring practices. As part of this commitment, we are collecting voluntary self-identification data to achieve an inclusive, diverse and representative workforce. The data aims to intentionally identify and remove barriers for equity-deserving communities at each stage of the hiring process.

Access to this information is restricted to People, Leadership and Culture (Human Resources). Personal information on this form is collected under the authority of the Anti-Racism Act, 2017, S.O. 2017, c. 15 in accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. The UGDSB is committed to respecting the privacy of our staff, students and applicants. To learn more, please visit Policy 315 Privacy Protection and Information Access.

People, Leadership, and Culture (Human Resources) will use aggregate data from all forms (not individual data) for internal reporting. For more information on Human Rights at UGDSB, please visit Human Rights, Equity and Accessibility Office.

Completing the form is voluntary. If you prefer not to answer any or all questions, you can select “Prefer not to answer”. Choosing “Prefer not to answer” as a response will not impact your application or consideration for employment. If you have questions or concerns about this form, please contact [e-mail].

8-Sep-26