2026 Seasonal Customer Experience Representative

Indigo-Books-; Ottawa; On-site; CAD 2,066,000 - 2,480,000; Part time

Job summary

Indigo is seeking a Seasonal Customer Experience Representative to support daily store operations in Ottawa. This part-time role involves engaging customers, shelving products, and promoting a warm shopping environment.

The position requires flexibility to work varied hours, including evenings and weekends. Bilingual English/French is an asset, and prior specialty retail experience is welcomed to help create joyful customer experiences.

Qualifications

• Experience in retail or specialty retail preferred.
• Ability to be mobile on the sales floor for extended periods.
• Willingness to work flexible hours, including evenings, weekends, holidays, and early mornings if required.

Responsibilities

• Support daily store operations before/after opening hours (5 AM–10 PM start windows).
• Conduct inventory cycle counts and replenish stock; process returns and receive merchandise.
• Use merchandising standards to create a visually appealing store environment.
• Create a warm, welcoming store atmosphere and add joy to customers’ lives.
• Engage customers on the floor and curate product collections tailored to individuals.
• Share product information with customers and leadership to improve experiences.
• Demonstrate Indigo’s High Performance Characteristics in daily work.

Skills

Customer service

Inventory management

Mobility on sales floor

Lifting up to 40 lbs

Bilingual English/French

Flexible schedule

Job description

2026 Seasonal Customer Experience Representative

• Part-time
• Employee Type: Seasonal
• Full-Time/Part-Time: Part-Time

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
• We Will be Customer Centric.
• We Will Be Data Driven – System Thinking – Entrepreneurial.
• We are Committed to True and Shared Value Creation.
• We Will be Human-Centered and AI Enabled.
• We are Committed to Caring About Each Other, Our Communities, Our Environment.

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

• Support the daily operations of the store,before orafter the store closes (5AMor10PMstart time)
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers'lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset
• Share ideas with Leadership Team on how to improve the employee and customer experience
• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Quebec; other languages an asset

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources [e-mail].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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