11688

Maarut; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Zohorecruit is seeking a Senior Software Developer - CRM with a focus on Dynamics 365 and Power Platform. You will provide technical leadership while contributing hands-on design, development, and delivery across Dynamics 365 Customer Service and Case Management solutions.

You will guide an Agile/Scrum team, establish development standards, and implement scalable integrations with Azure services, ensuring secure, enterprise-grade deployments.

Qualifications

• Must have lead experience in a MS Dynamics environment.
• Experience delivering CRM/Case Management solutions on Dynamics 365 and Power Platform.
• Strong SDLC, coding standards, and DevOps practices.

Responsibilities

• Provide technical leadership and mentorship to the team.
• Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions.
• Lead CI/CD with Azure DevOps and GitHub, enforce best practices.

Skills

Lead Developer

Agile / Scrum

Azure

Dynamics 365

Tools

GitHub

Visual Studio

API Management

Logic Apps

Power Platform

Job description

RQ11475 - Software Developer - CRM - Senior

• Provide technical leadership, guidance, and mentorship to developers and technical team members.
• Lead by example as a hands‑on contributor while enabling team success and delivery excellence.
• Perform code reviews and establish development standards, security controls, and best practices.
• Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
• Coach and mentor developers, supporting their technical and professional growth.
• Act as a subject matter expert and ensure effective transfer of solution‑critical knowledge.
• Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out‑of‑the‑box capabilities and custom development.
• Strong expertise in Dataverse design and development, including data modelling, table relationships, business rules, security architecture, plug‑ins, workflows, data migration, and system integrations.
• Design scalable and secure enterprise solutions leveraging Dynamics 365, Power Platform, Azure, and Dataverse.
• Develop architecture artifacts, including contextual, conceptual, logical, and physical solution designs.
• Define technical roadmaps, integration patterns, and solution deployment strategies.
• Ensure solutions align with enterprise architecture standards and best practices.

Development & Delivery

• Collaborate closely with Business Analysts, Product Managers, Solution Architects, and stakeholders to refine and translate business requirements into technical solutions.
• Develop detailed technical designs, sprint plans, and work breakdown structures within Agile/Scrum delivery frameworks.
• Build and configure Power Apps, Power Automate workflows, custom connectors, plugins, and integrations.
• Design and implement APIs and integrations with internal and external enterprise systems.
• Lead functional workstreams and coordinate activities across developers, testers, business SMEs, and project teams.
• Support application deployments, releases, troubleshooting, and ongoing production support.
• Design and implement integrations using Azure services and enterprise integration patterns.
• Develop cloud-native solutions utilizing Azure Functions, Logic Apps, API Management, App Services, Storage Services, and Key Vault.
• Ensure solution scalability, maintainability, performance, and security.

DevOps & Quality Assurance

• Lead CI/CD implementation using Azure DevOps and GitHub.
• Establish automated deployment and testing practices.
• Ensure adherence to software engineering principles, coding standards, and quality assurance processes.
• Manage development environments and support large-scale solution deployments.
• Leverage AI technologies, including Microsoft Copilot, Generative AI, Agents, and Large Language Models (LLMs), to improve productivity, development practices, solution design, and testing approaches.
• Promote continuous learning, innovation, collaboration, and knowledge sharing.
• Stay current with Microsoft technology roadmaps and emerging industry trends.

Required Qualifications

Experience

• Minimum 7 years of software development experience, including enterprise application delivery.
• Minimum 5 years of experience implementing CRM, case management, or business process solutions using Dynamics 365 and Power Platform.
• Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
• Experience leading cross-functional Agile delivery teams.
• Experience delivering solutions in complex enterprise or public-sector environments.

Technical Skills

Microsoft Platform

Demonstrated hands‑on experience with:

• Microsoft Dynamics 365
• Microsoft Power Platform
  • Power Apps
  • Power Automate
  • Power Pages
• API Management
• Logic Apps
• Microsoft Dataverse
  • Data Modelling
  • Security Framework
  • Business Rules
  • Data Integration

Development Technologies

• REST APIs and Web Services
• GitHub
• Visual Studio
• SQL Server
• Enterprise integration and middleware technologies
• Experience designing and implementing complex integrations across multiple business systems.
• Strong understanding of API‑led architecture, cloud integration patterns, and enterprise software design.
• Experience creating high‑level and detailed solution designs.
• Deep understanding of software engineering principles and design patterns.

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Musthave prior "Lead" experience as a MS Dynamics Developer.
  
• Minimum7 years of software development and enterprise application deliveryexperience.
  
• Minimum5 years of experience implementing Dynamics 365 and Power Platformsolutions and Azure solution design
  
• Workingknowledge of Dynamics interoperability, integration and capability withother Microsoft cloud technologies
  
• Workingknowledge of both low code development and custom development on Dynamics365
  
• Experiencewith Dynamics CRM Customer Service Workspace, Agent experience profile,Session templates, workstream, and routing.
  
• Experiencewith custom. Web API development, ASP.NET . .Net Core, Entity Framework, Azure SQL,DevOps, CI/CD Pipelines etc.
  

Nice to have:

• Prior OPS/Public sector exp.
  

Skill Set Requirements:

Core Skills & Experience:

• Minimum7 years of software development and enterprise application deliveryexperience.
  
• Minimum5 years of experience implementing Dynamics 365 and Power Platformsolutions.
  
• Experiencedesigning, developing, and implementing permitting, licensing,registration, inspection, compliance, or case management solutions usingDynamics 365, Power Platform, Azure, and Dataverse.
  
• Experiencesupporting end-to-end permit lifecycle management, including applicationintake, review and approval workflows, permit issuance, amendments,renewals, inspections, compliance monitoring, and document generation.
  
• Experiencedelivering CRM, Customer Service, or Case Management solutions.
  
• Experienceleading Agile/Scrum development teams.
  
• Provenexperience in Technical Lead or Senior Developer roles.
  
• Experiencedelivering solutions in public sector or large enterprise environments.
  
• Strongunderstanding of software development lifecycle (SDLC) and Agile deliverymethodologies.
  

Technical Skills & Architecture:

• Hands-onexperience with Dynamics 365 Customer Service and Power Platform.
  
• Strongexpertise in Dataverse, including data modelling, security, andintegration.
  
• Experiencedesigning and developing solutions using Azure services such as:
  
• LogicApps
  
• APIManagement
  
• AppServices
  
• KeyVault
  
• Experiencecreating architecture artifacts including contextual, conceptual, logical,and physical designs.
  
• Strongknowledge of enterprise integration patterns, APIs, and cloud-basedarchitectures.
  
• Experiencedesigning and implementing complex system integrations.
  
• Experiencewith Azure DevOps, GitHub, CI/CD pipelines, source control, and automateddeployments.
  
• Experienceconducting code reviews and establishing development standards and bestpractices.
  
• Demonstratedability to lead, mentor, and coach developers and technical teams.
  
• Experiencecoordinating work across developers, testers, business analysts,architects, and stakeholders.
  
• Strongstakeholder management and client engagement skills.
  
• Abilityto translate business requirements into technical solutions andimplementation plans.
  
• Strongverbal and written communication skills.
  
• Experienceproducing technical documentation, solution designs, and knowledgetransfer materials.
  
• Provenability to facilitate decision-making and resolve technical challenges.
  
• Experiencebuilding collaborative, inclusive, and high-performing teams.
  

Problem Solving, Innovation & Delivery:

• Demonstratedability to analyze complex business and technical problems and developeffective solutions.
  
• Proventrack record delivering projects on time while managing risks,dependencies, and competing priorities.
  
• Experienceleveraging AI technologies such as Microsoft Copilot, AI Agents, and LLMsto improve productivity and solution delivery.
  
• Strongfocus on continuous improvement, automation, and development bestpractices.
  
• Abilityto identify modernization opportunities and drive innovation.
  
• Experiencebalancing strategic architecture decisions with hands-on deliveryresponsibilities.