107-26: Manager Shelter Services

Costi; Toronto; On-site; CAD 70,000 - 74,000; Full time

Job summary

COSTI’s Temporary Reception Centre provides short-term accommodation and stabilization support to asylum claimants. The role ensures a safe, welcoming environment where residents access resources, settlement assistance and begin rebuilding their lives.

The position is full-time, non-union, with a 35-hour work week, and requires leadership in staffing, budgeting and program development. Responsibilities include supervision, program planning, results monitoring, and collaboration with partners and

Qualifications

• University degree in Social Services field or equivalent. Preference given to a BSW.
• Three years’ experience in staff supervision and financial management.
• Experience managing an operational budget of up to $1,000,000.
• Demonstrated ability to develop and implement programs in refugee support, housing, and mental health.
• Experience with occupational health and safety regulations and public health guidelines.
• Excellent communication and interpersonal skills; ability to engage with diverse communities.
• Willingness to work evenings and weekends; on-call emergency response.
• Vulnerable Sector Screening (VSS) within last 6 months; First Aid/ CPR and Naloxone training.

Responsibilities

• Manages Reception Center operating 24 hours per day, 365 days per year with capacity to service up to 200 participants.
• Provides direct and indirect supervision to front line service staff and management staff.
• In partnership with the General Manager and Assistant Manager, responsible for hiring, training and evaluating Reception Center staff.
• Manages and supports staff through regular performance reviews, coaching and mentoring.
• Develops and maintains productive working relationships with other agencies, community groups, and government officials.
• Monitors the delivery of services at the Reception Center in accordance with agency contractual obligations.
• Plans and develops new programs and evaluates existing programs to ensure quality of services.
• Ensures all organizational timelines are met (grants, reports, budgets, performance appraisals).
• Oversees annual budget up to $1.5 million; monitors expenses within guidelines.
• Ensures Health and Safety regulations and emergency procedures are followed.
• Oversees interaction with residents regarding case management, complaints and support.
• Ensures confidentiality of clients' files.

Job description

Scheduled Weekly Hours:

35

Union:

No

Work Shift:

Remote Type:

Duration:

August 31, 2026-March 31, 2027

Job Description:

COSTI’s Temporary Reception Centre provides short-term accommodation and stabilization support to asylum claimants. The program offers a safe, welcoming, and supportive environment where participants can access essential resources, receive settlement assistance, and begin rebuilding their lives.

This is a full‑time non‑union contract position scheduled to work 35 hours per week.

DUTIES

• Manages Reception Center operating 24 hours per day, 365 days per year with the capacity to service up to 200 participants.
• Provides direct and indirect supervision to front line service staff and management staff.
• In partnership with the General Manager and Assistant Manager, responsible for hiring, training and evaluating Reception Center staff.
• Manages and supports staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals.
• Develops and maintains productive working relationships with other agencies across sectors, community groups, and government officials.
• Monitors the delivery of services at the Reception Center in accordance with agency contractual obligations.
• Involved with the planning and developing of new programs and in the evaluation and improvement of existing programs, to ensure quality of services meet established objectives.
• Assists in ensuring all organizational timelines are met (e.g. grant applications, monthly and quarterly reports, budgetary reviews, performance appraisals).
• Monitors and oversees annual budget of up to $1.5 million; monitoring and controlling expenses within the organization’s guidelines and accounting practices.
• Ensures that Health and Safety regulations are met within the legislated regulations including day to day operations and emergency procedures under Temporary Reception Center Standards.
• Oversees interaction with residents regarding case management planning, complaints, violations, and supports provided in Reception Center.
• Ensures confidentiality standards are followed when handling clients’ files.

QUALIFICATIONS

• University degree in Social Services field or equivalent. Preference will be given to those with a BSW.
• Three (3) years’ experience in staff supervision, and financial management, including evaluating, training and coaching staff.
• Experience managing an operational budget of up to $1,000,000.
• Demonstrated ability to develop and implement effective programs in the areas of refugee support, housing, and mental health
• Demonstrated experience working with Toronto Shelter or Reception Centre Standards, Occupational Health and Safety regulations and Public Health guidelines as they pertain to emergency Reception Centers and transitional housing programs.
• Excellent communication, conflict mediation and interpersonal skills.
• Demonstrated experience engaging with 2SLGBTQI+ and other marginalized communities, applying community development principles, harm reduction strategies, and recovery-oriented approaches to design and deliver services.
• This position will require occasional evening and weekend hours, and also on call emergency response.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the last 6 months.
• Must have a valid First Aid/ CRP certificate and previous Naloxone training.

DURATION: August 31, 2026, to March 31, 2027

(with the possibility of extension)

Pay Range:

$69,883.25-$73,895.03 plus Benefits

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.