System Engineer

Incomm Payments; Taboão da Serra; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global payment solutions provider is seeking a Senior System Engineer III in São Paulo, Brazil to optimize and maintain its observability platforms. Ideal candidates will have over 5 years of experience in systems engineering, hands-on expertise with tools like Splunk, DynaTrace, and NewRelic, plus strong automation skills. Responsibilities include managing monitoring tools, responding to incidents, and driving continuous improvements in operational performance. Perfect opportunity for problem solvers who thrive in high-pressure environments.

Qualificações

• 5+ years of experience in systems engineering or enterprise monitoring roles.
• Hands-on experience with Splunk, DynaTrace, and NewRelic in production environments.
• Strong understanding of IT operations, incident management, and ticketing systems.
• Excellent troubleshooting skills and a bias for action in high-pressure situations.
• Strong written and verbal communication skills in English; Portuguese is a plus.

Responsabilidades

• Own the daily health, performance, and availability of enterprise monitoring tools.
• Perform routine maintenance, upgrades, and configuration tuning.
• Triage and resolve monitoring-related incidents and service tickets.
• Collaborate with application, infrastructure, and DevOps teams.
• Develop and maintain dashboards, alerts, and reports.
• Participate in on-call rotations and support incident response efforts.
• Document operational procedures, runbooks, and knowledge base articles.
• Identify and implement automation opportunities.

Conhecimentos

Problem solving

Automation

Operational excellence

Continuous improvement

Troubleshooting

Communication

Scripting

Ferramentas

Splunk

DynaTrace

NewRelic

ServiceNow

Jira

Python

PowerShell

Bash

Kubernetes

Docker

AWS

Azure

GCP

Descrição da oferta de emprego

We are seeking a Senior System Engineer III to join our Enterprise Monitoring team.

In this role, you will be critical to the daily operations, maintenance, and optimization of our observability platforms— Splunk, DynaTrace, and NewRelic —and will also support day-to-day ticketing and incident response workflows.

The ideal candidate will be a proactive problem solver with a passion for automation, operational excellence, and continuous improvement.

Responsibilities

• Own the daily health, performance, and availability of enterprise monitoring tools (Splunk, DynaTrace, NewRelic).
• Perform routine maintenance, upgrades, and configuration tuning to ensure optimal system performance.
• Triage and resolve monitoring-related incidents and service tickets in a timely and efficient manner.
• Collaborate with application, infrastructure, and DevOps teams to integrate monitoring solutions and improve visibility.
• Develop and maintain dashboards, alerts, and reports to support operational and business needs.
• Participate in on-call rotations and support incident response efforts.
• Document operational procedures, runbooks, and knowledge base articles.
• Identify and implement automation opportunities to reduce manual effort and improve reliability.

Qualifications

• 5+ years of experience in systems engineering or enterprise monitoring roles.
• Hands-on experience with Splunk, DynaTrace, and NewRelic in production environments.
• Strong understanding of IT operations, incident management, and ticketing systems (e.g., ServiceNow, Jira).
• Proficiency in scripting languages (e.g., Python, PowerShell, Bash) for automation and tool integration.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker).
• Excellent troubleshooting skills and a bias for action in high-pressure situations.
• Strong written and verbal communication skills in English; Portuguese is a plus.

Preferred Qualifications

• Experience working in a global or distributed team.
• Knowledge of ITIL practices and observability maturity models.
• Certifications in Splunk, DynaTrace, or NewRelic are a plus.