Senior Mainframe (Cobol) L3 Production Support Engineer

Aurum Data Solutions Inc.; Maceió; Híbrido; BRL 90.000 - 120.000; Tempo integral

Resumo da oferta

A leading data solutions company in Maceió, Brazil, is seeking an experienced Senior Mainframe L3 Production Support Engineer for a long-term contract. The role entails following ITIL best practices, collaborating with client teams, and resolving production issues. Ideal candidates will have a strong background in application support, excellent communication skills, and experience with technologies such as DB2 and Cobol. A hybrid work arrangement is available.

Qualificações

• Experience in application support projects following ITIL best practices.
• Ability to work closely with client teams.

Responsabilidades

• Follow established Standard Operating Procedures in Production.
• Document Production bottlenecks for Engineering review.
• Meet tight Production turnaround SLAs.

Conhecimentos

Microsoft Excel

Communication skills

DB2 queries

JAVA

Cobol

Service-Now

Azure DevOps

Technical writing

Ferramentas

Service-Now

Google Cloud Platform

Confluence

Descrição da oferta de emprego

Senior Mainframe L3 Production Support Engineer

Sao Paulo, Brazil (Hybrid)

Job Summary

Long‑term contract. Experienced working in production / application support projects following ITIL best practices. Candidate should have a wide range of experience and expertise and can take ownership while working closely with the client team to move forward.

Responsibilities and Qualifications

• Ability to follow established Standard Operating Procedures in Production and collaborate with any teams to resolve Production issues as needed.
• Experience in using Microsoft Excel for data comparisons & manipulation, MS Word for documentation.
• Commitment to clear and timely communication with all stakeholders—including Clients, Client Service Managers, Business Analysts, IT Operations, Dev/Engineering team.
• Document bottlenecks and other issues in current Production for Engineering team to review and potentially provide long‑term solutions.
• Commitment to meeting tight Production turnaround SLAs, from receiving client data to completing processing and making output available in target systems and to target stakeholders.
• Good understanding of different Business processes such as Supply Chain, Finance, Order Management, Receiving, etc.
• Experience working in Service‑Now Incident, Requests, Problem Management and Azure DevOps.
• Expertise in understanding and writing complex DB2 queries and knowledge of database concepts.
• Ability to understand Cobol script code and familiarity with Azure DevOps basics.
• Excellent communication and user interaction skills.
• Technical skills: JAVA, Ext JS, Cobol, Mainframe, DB2, JCL, VSAM, GitHub.
• Service‑Now reports and Dashboard creation skills.
• Documentation skills using platforms such as Confluence, Service‑Now, Word, etc.
• Experience with Google Cloud Platform.