Senior Mainframe (Cobol) L3 Production Support Engineer

Aurum Data Solutions Inc.; Ananindeua; Híbrido; BRL 430.000 - 646.000; Tempo integral

Resumo da oferta

A technology solutions company based in Brazil is seeking a Senior Mainframe L3 Production Support Engineer for a long-term, hybrid contract. The ideal candidate will have extensive experience in production/application support following ITIL best practices, excellent communication skills, and strong technical expertise in JAVA, DB2, and Cobol. You will work closely with clients and various teams to resolve production issues while ensuring adherence to SLAs and effective documentation.

Qualificações

• Experience in production/application support projects following ITIL best practices.
• Ability to document bottlenecks and issues for Engineering review.
• Good understanding of business processes such as Supply Chain and Finance.

Responsabilidades

• Follow established procedures in Production to resolve issues.
• Ensure timely communication with stakeholders.
• Create Service-Now reports and dashboards.

Conhecimentos

Production support

DB2

Cobol

JAVA

Excellent communication

Service-Now

Azure DevOps

Microsoft Excel

Google Cloud Platform

Technical documentation

Descrição da oferta de emprego

Senior Mainframe L3 Production Support Engineer

Sao Paulo, Brazil (Hybrid)

Job Summary

Long‑term contract. Experienced working in production / application support projects following ITIL best practices. Candidate should have a wide range of experience and expertise and can take ownership while working closely with the client team to move forward.

Responsibilities and Qualifications

• Ability to follow established Standard Operating Procedures in Production and collaborate with any teams to resolve Production issues as needed.
• Experience in using Microsoft Excel for data comparisons & manipulation, MS Word for documentation.
• Commitment to clear and timely communication with all stakeholders—including Clients, Client Service Managers, Business Analysts, IT Operations, Dev/Engineering team.
• Document bottlenecks and other issues in current Production for Engineering team to review and potentially provide long‑term solutions.
• Commitment to meeting tight Production turnaround SLAs, from receiving client data to completing processing and making output available in target systems and to target stakeholders.
• Good understanding of different Business processes such as Supply Chain, Finance, Order Management, Receiving, etc.
• Experience working in Service‑Now Incident, Requests, Problem Management and Azure DevOps.
• Expertise in understanding and writing complex DB2 queries and knowledge of database concepts.
• Ability to understand Cobol script code and familiarity with Azure DevOps basics.
• Excellent communication and user interaction skills.
• Technical skills: JAVA, Ext JS, Cobol, Mainframe, DB2, JCL, VSAM, GitHub.
• Service‑Now reports and Dashboard creation skills.
• Documentation skills using platforms such as Confluence, Service‑Now, Word, etc.
• Experience with Google Cloud Platform.