Safety Onboarding Operation Expert

DiDi Global; São Paulo, Região Imediata de São Paulo; Híbrido; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An innovative mobility technology platform is seeking a dedicated operations leader to enhance user onboarding processes in Brazil. This role is pivotal in ensuring compliance with local regulations while driving strategic initiatives and cross-regional collaboration. You will design audit frameworks, manage vendor relationships, and utilize data-driven insights to optimize operational efficiency. Join a diverse and inclusive team that values creativity and innovation, working together to make a positive impact on millions of users. If you thrive in a fast-paced environment and are passionate about user-centric solutions, this opportunity is for you.

Qualificações

• 3-5 years in risk management or operations, preferably in user onboarding.
• Proven ability to design audit frameworks and manage vendors.

Responsabilidades

• Design and improve user onboarding policies for compliance.
• Manage vendor partnerships and optimize resource utilization.

Conhecimentos

Risk Management

Operations

Data Analysis

Stakeholder Management

Compliance

Audit Framework Design

Vendor Management

Ferramentas

Data Visualization Tools

SQL

Descrição da oferta de emprego

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

Team Mission:Our team oversees the end-to-end global onboarding process for business users across the Mobility and Delivery product lines. We are dedicated to building high-quality, compliant supply networks while optimizing operational efficiency and delivering seamless, user-centric experiences.

Role Impact:This role will lead business operations in Brazil (BR) and drive strategic initiatives to scale onboarding excellence. Additionally, there are opportunities to collaborate on high-impact global projects, fostering cross-regional innovation and alignment.

Role Responsibilities

Policy Design & Compliance

• Design, implement, and continuously improve user onboarding policies to ensure compliance with local (Brazil) regulations.
• Partner with internal relevant risk control teams to address evolving government requirements.

Audit Solutions & Process Optimization

• Develop scalable user onboarding audit solutions aligned with business needs, including multi-channel audit processes.
• Identify efficiency gaps through data analysis; propose and implement improvements to enhance onboarding efficiency and user experience.

Risk Management & Cross-Functional Collaboration

• Proactively manage risks across the end-to-end onboarding lifecycle.
• Coordinate with global risk control, compliance, and product teams to align strategies and resolve issues.

Vendor & Budget Oversight

• Manage vendor partnerships for audit operations, ensuring quality and cost-effectiveness.
• Monitor budget allocation and optimize resource utilization.

Reporting & Data-Driven Decision-Making

• Design the OKR matrix and deliver actionable insights through data analysis to track OKR progress and audit performance.
• Prepare compliance reports for internal stakeholders and regulatory bodies.

Role Qualifications

Required Capabilities：

• 3-5 years in risk management , operations , or platform governance , preferably in user onboarding, compliance, or trust & safety roles.

• Proven ability to design audit frameworks, manage vendors, and execute compliance projects.

• Strong analytical skills: Experience with data visualization tools, and OKR/metrics design.

• Fluency in stakeholder management within global, cross-functional teams.

• Advanced English proficiency (written and spoken) for global collaboration.

Nice to Have：

• SQL capability is strongly preferred.

• Background in platform/user safety strategies or fraud prevention.

• Familiarity with Brazilian regulatory environments.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms