Res Sales & Services Representative

United Airlines; São Paulo; Presencial; BRL 25.000 - 45.000; Tempo integral

Resumo da oferta

An established industry player is seeking dedicated individuals to join their Customer Contact Center team. This role is pivotal as it serves as the first point of contact for customers, providing essential support with bookings, inquiries, and travel arrangements. Ideal candidates will possess strong communication skills and a passion for helping others, ensuring a positive travel experience for all. Join a team that values caring and connection, and take advantage of a variety of career opportunities while enjoying comprehensive health and wellness benefits. Embrace the chance to grow your career in a dynamic environment.

Serviços

Health and Wellness Benefits

Travel Opportunities

Flexible Shifts

Employee Discounts

Qualificações

• Fluent in English and Portuguese (reading, writing, speaking).
• Flexible to work any shift in a 24/7 operation.

Responsabilidades

• Provide accurate answers to customer inquiries.
• Communicates fare, rate, schedule, and routing information clearly.
• Resolves customer conflicts requiring service or handling.

Conhecimentos

Communication Skills

Customer Service

Sales Skills

Computer Literacy

Formação académica

High School Diploma or Equivalent

Ferramentas

Airline-Specific Reservation Software

Descrição da oferta de emprego

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

We have a wide variety of career opportunities around the world — come find yours.

Caring is one of United’s most important principles. Our Customer Contact Center team exemplifies this by assisting customers with booking, managing reservations, inquiries about their travel, MileagePlus accounts, and more. Are you a people person? Do you find fulfillment in helping others? Join a team that cares for our customers and positively impacts their travel experience daily.

Job overview and responsibilities

As the first point of contact between United Airlines and our customers, you will need strong communication skills and the ability to learn our systems to provide accurate answers. You may be asked to provide flight schedules, rates, determine optimal routes and timings based on customer needs, or answer other passenger inquiries.

• Sells consultatively.
• Communicates fare, rate, schedule, routing, travel document (Visa/Passport), and related information courteously and clearly.
• Resolves customer conflicts requiring service or handling.
• Arranges ticketing and special services.
• Informs customers of flight irregularities and schedule changes.
• Assists employees with business and personal travel arrangements.
• Uses computer terminals to access, input, and retrieve information.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for visas will not be provided. Employees retain their original employment date and seniority upon transfer, with appropriate adjustments to payroll and benefits as per country laws and agreements.

Qualifications

Required

• High school diploma or equivalent
• At least 18 years old
• Fluent in English and Portuguese (reading, writing, speaking)
• Flexible to work any shift in a 24/7 operation, including nights, weekends, and holidays
• Legally authorized to work in Brazil without sponsorship
• Computer literacy, including accurate keyboarding and ability to learn airline-specific reservation software

Preferred

• One year of experience in sales, customer contact, or related fields
• Previous airline industry experience
• Valid passport and U.S. visa for training travel