Program Manager EF SX, Seller Experience EF LATAM

Amazon; São Paulo; Presencial; BRL 60.000 - 120.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Program Manager, where you will lead initiatives to enhance seller experiences across Brazil and Mexico. This role requires a strong leader with a proven track record in program management and the ability to work cross-functionally. You will be the main point of contact for global stakeholders, driving improvements and ensuring effective communication. Your analytical and problem-solving skills will be crucial in navigating complex challenges and delivering impactful results. If you thrive in dynamic environments and are passionate about making a difference, this opportunity is perfect for you.

Qualificações

• 5+ years in program or project management with a focus on process improvement.
• Strong analytical and problem-solving skills required for driving business results.

Responsabilidades

• Consolidate program improvement roadmaps and drive reviews with stakeholders.
• Create and oversee reports on seller experience metrics and impact.

Conhecimentos

Program Management

Analytical Skills

Critical Thinking

Problem-Solving

Stakeholder Management

Process Improvement

Cross-Functional Collaboration

Formação académica

Bachelor's Degree

Ferramentas

Excel

SQL

Descrição da oferta de emprego

Program Manager EF SX, Seller Experience EF LATAM

Are you excited by building new things? Do you want to work in a complex and dynamic environment and drive scalable recruitment in our marketplace? Then this position is for you.

We are looking for a talented SX Program Manager for our External Fulfillment team. The Program Manager will define strategies to enhance our EF Programs for sellers in Mexico and Brazil, be the main point of contact (POC) to global stakeholders from multiple teams, and improve high-impact seller-facing processes. The PM will also have a hands-on approach in driving improvements in seller experience, reducing friction, and raising the bar in seller-facing processes. This role has a strong business component, with ownership of metrics, maintaining a consistent relationship with stakeholder teams, and being the main POC for EF Program and Operational themes in the Amazon Marketplace Latam organization.

The candidate must be a strong leader and will draw upon solid analytical, critical thinking, and problem-solving skills to effectively drive business results and collaborate with local and global teams. The individual must have experience in program management and must excel at building trust and driving urgency across the organization. The Program Manager must work well cross-functionally and culturally and will often present senior leadership reports on progress and improvements.

At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity, and Inclusion squad, formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’.
Our affinity groups are built from and by volunteers from different businesses, and they are an active part of our DE&I strategies definition. They act as ambassadors of this agenda and will support you from Day 1. Remember, at Amazon ‘It’s always Day 1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities, to be launched in 2022.

Key job responsibilities

1. Consolidating roadmap of program improvements, driving frequent reviews with stakeholders.
2. Creating/overseeing reports of metrics and impact of seller experience processes.
3. Providing support materials to internal teams with seller contact.
4. Keeping external and internal teams communicated about key project issues and actively working with responsible teams on identifying and solving paths to green.
5. Owning and writing business reviews and callouts regarding external fulfillment to senior leadership.

A day in the life
In the role, the PM will be expected to bridge gaps in experience by syncing with stakeholder teams frequently. They will also drive frequent working sessions with groups for solutions to pressing issues. The PM will have knowledge of reports and oversee/manage issues brought by metrics and will show timely effectiveness in problem mitigation.

BASIC QUALIFICATIONS

- Bachelor's degree
- 5+ years of program or project management experience
- 5+ years of working cross-functionally with tech and non-tech teams experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: January 9, 2025 (Updated about 4 hours ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.