Order to Cash (O2C) Finance Manager LATAM

Michael Page International do Brasil Recrutamento Especializado Ltda; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma multinacional de serviços em liderança no segmento busca um gerente sênior para liderar a equipe de Order to Cash (O2C) na região LATAM. O papel exige excelência em operações, gestão de pessoas e foco em resultados, com um pacote abrangente de benefícios e um ambiente de trabalho híbrido.

Serviços

Vale refeição mensal (VR)

Vale transporte (VT)

Seguro saúde

Seguro de vida

Participação nos lucros (PLR)

Dia de folga no aniversário

Programas de treinamento (LinkedIn Learning, Coaching, Mentoria)

Ajuda de custo para home office

Edifício com vestiários e bicicletário

Qualificações

• Inglês avançado e espanhol intermediário/avançado são essenciais.
• 7 anos de experiência relevante em Order to Cash, com pelo menos 5 anos em uma função de liderança.
• Capacidade de motivar e gerenciar pessoas em um ambiente de Serviço ao Cliente.

Responsabilidades

• Gerenciar todo o ciclo de order-to-cash, otimizar o fluxo de caixa e implementar automação.
• Desenvolver estratégias alinhadas aos objetivos globais e regionais.
• Monitorar métricas e garantir conformidade.

Conhecimentos

Comunicação intercultural

Liderança

Gestão de mudanças

Ferramentas

ORACLE ERP

Excel

Word

Outlook

Descrição da oferta de emprego

• Oral and written communication in English. Spanish is desirable.
• Experience in billing, cash applications, collections and project management

Sobre nosso cliente

Multinational service company, leader on its segment.

Descrição

Reporting to the LATAM SSC Leader, this senior role oversees the daily operations of the O2C team across the region. Responsibilities include managing the entire order-to-cash cycle-order management, invoicing, collections, and customer service-to optimize cash flow, standardize processes, and implement automation and digital tools.

Key focus areas:

• Develop and execute strategies aligned with global and regional goals
• Drive KPIs like DSO, collection effectiveness, and bad debt reduction
• Lead process standardization, digital transformation, and technology adoption
• Ensure accurate revenue recognition and billing
• Manage team performance, develop talent, and foster high performance
• Collaborate with internal stakeholders and external partners
• Monitor metrics, ensure compliance, and lead audits
• Support continuous improvement and innovation initiatives
• Build strong relationships with clients, payment providers, and cross-functional teams

This role demands strategic leadership, operational excellence, and effective people management to ensure high-value customer service and financial accuracy across LATAM.

Perfil desejável

• Ability to lead, oversee, motivate and manage people in a Customer Service and O2C environment;
• Improves processes & systems;
• English - Advanced (required)
• Spanish - Intermediate/Advanced;
• Cross-cultural communication skills;
• Highly organised, diligent with attention to detail and the ability to maintain these skills whilst workingunder pressure;
• Leadership and change management capabilities;
• Strong presentation and influencing skills;
• Advanced skills in Excel, Word and Outlook are essential;
• Demonstrable success in improving Order to Cash service levels;
• Excellent knowledge and understanding of all Order to Cash processes including best practices, people,processes and technology;
• Knowledge of ORACLE ERP system (differential);
• A track record of continuous professional and management development;
• 7 years relevant Order to Cash experience with at least 5 years in a leadership role;
• Knowledge of lean, Six Sigma or other continuous improvement methodologies preferred.

O que está sendo ofertado

CLT (Brazilian labor contract) employment.

Benefits:

Monthly meal voucher (VR), transportation voucher (VT), Health insurance (extended tospouse and children), Life insurance.

• Profit sharing (PLR).
• Support Program (psychological, financial, legal, and social guidance).
• Day off on your birthday.
• Training programs (LinkedIn Learning, Coaching, Mentorship, among others).
• Home office allowance.
• Total Pass.
• Building with locker rooms and bike racks.
• Work location: Pinheiros / São Paulo.
• Work in hibrid scheme: 3 times a week at office and 02 times at home.