NGS Scientific & Technical Operations Manager – LATAM

MGI; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading life sciences company is seeking an experienced NGS Scientific & Technical Operations Manager to lead teams across Latin America. The role requires a solid foundation in molecular biology and operational management, ensuring technical excellence and customer satisfaction. Ideal candidates will have a Master’s degree and significant experience in the genomics industry. This position offers a competitive benefits package including medical coverage, travel insurance, and more.

Serviços

Medical and dental coverage

Travel insurance

Meal vouchers

Gym allowance

Qualificações

• Minimum 5 years of experience in technical support or applications management.
• Strong academic background or work experience in NGS is preferred.
• Proven leadership and people management skills required.

Responsabilidades

• Collaborate closely with Global Technical Support and Sales leaders.
• Lead and mentor a multidisciplinary technical team.
• Manage regional service operations and resource allocation.
• Ensure customer satisfaction and operational efficiency.

Conhecimentos

Team leadership

Strong communication

Operational efficiency

Customer support

Formação académica

Master’s degree in Genetics, Molecular Biology, Biotechnology, or Bioinformatics

Descrição da oferta de emprego

ABOUT THE COMPANY

MGI is at the forefront of genomics innovation, delivering cutting‑edge sequencing technologies and advancing life sciences research worldwide. We are dedicated to enabling affordable, effective healthcare solutions and expanding our impact across the Americas. If you’re passionate about genomics, NGS, and making a real difference in healthcare and research, join us on this exciting journey toward accessible innovation for all.

ABOUT THE ROLE

We are seeking an experienced NGS Scientific & Technical Operations Manager – LATAM to lead our Scientists, Field Service Engineers, Bioinformatics, Quality, and Customer Experience teams across Latin America. This leadership role requires a solid scientific foundation in molecular biology, genetics, bioinformatics, or related life sciences, combined with strong operational and people management skills. You will ensure exceptional customer support, technical excellence, and continuous improvement across all post‑sales service functions in the region.

RESPONSIBILITIES

• Report directly to the Head of LATAM and collaborate closely with Global Technical Support, Training, Sales, and Service Operations leaders.
• Lead and mentor a multidisciplinary team including Field Application Scientists, Field Service Engineers, Field Bioinformaticians, and Customer Support professionals.
• Oversee customer satisfaction and operational efficiency, ensuring that service requests, installations, and technical issues are managed effectively and within expected timelines.
• Define individual training and development needs across the technical team and recommend staffing plans and hiring strategies.
• Establish measurable goals and performance indicators (e.g., response time, first‑time resolution, quality metrics).
• Manage regional service operations including resource allocation, travel budgets, spare part inventory, and field reporting.
• Ensure accurate communication and coordination between LATAM and global operations, cascading critical updates and initiatives.
• Serve as the technical and operational lead for the Customer Experience Center (CEC) and Demo Lab, driving technical demonstrations and customer engagement.
• Maintain alignment with global quality standards, ensuring compliance, traceability, and continuous improvement of support processes.
• Able to support and coordinate teams across the LATAM time zones.

QUALIFICATIONS

• Master’s degree (or higher) in Genetics, Molecular Biology, Biotechnology, Bioinformatics, or a related field.
• Strong academic background or work experience in NGS (Next Generation Sequencing) is highly preferred.
• Minimum 5 years of experience in technical support, field service, or applications management, ideally within the genomics or life sciences industry.
• Proven leadership and people management skills, with experience guiding technical and scientific teams.
• Excellent communication and organizational abilities; capable of navigating global structures and driving results across functions.
• Willingness to travel regionally and internationally, including occasional training or collaboration trips to China.

PAY RANGE AND COMPENSATION PACKAGE

MGI offers a competitive and comprehensive benefits package to employees and their dependents (including domestic partners), which includes :

• Medical and dental coverage
• Travel insurance
• Meal vouchers
• Gym allowance

EQUAL OPPORTUNITY STATEMENT

MGI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.