Key Account Manager

Evolution Gaming Limited; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading online gaming company in São Paulo is looking for a Key Account Manager to acquire and maintain vital business relationships. The ideal candidate should have 3-5 years of Account Management experience, advanced English skills, and knowledge of the online B2B industry. Responsibilities include optimizing strategies and ensuring successful delivery of solutions based on customer needs.

Qualificações

• 3 - 5 years of Account Management experience is required.
• Prior experience in the online B2B industry, ideally in online gaming.
• Strong commercial awareness and business development knowledge.

Responsabilidades

• Work closely with internal stakeholders to optimize strategy.
• Maintain effective key account relationships.
• Act as an intermediary between internal departments and customers.

Conhecimentos

Account Management

Client Management

Data Analysis

Commercial Awareness

English (Advanced)

Team Management

Power BI

Descrição da oferta de emprego

Overview

The Key Account Manager is responsible for acquiring, maintaining and optimising business relationships and partnerships to provide customers with the most relevant, personalised, and rewarding experience in a sustainable way.

Responsibilities

• Working closely with internal stakeholders to optimise strategy and ensure KPI are fulfilled.


• Representing the entire range of Evolution's products.


• Distributing and presenting information to customers about upcoming game releases and opportunities.


• Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.


• Keeping close track of the performance of promotional campaigns to identify problems or issues that may arise.


• Establishing and maintaining effective key account relationships.


• Act as an intermediary between internal departments and customers.


• Acting as an escalation point for customers for any issues, and drive resolution action.


• Providing root-cause analysis, driving continuous improvement and execution of solutions.


• Proactively assessing, clarifying, and validating customer needs on an ongoing basis.


• Ensuring the timely and successful delivery of the company's solutions according to customers’ needs and objectives.

Qualifications

• Previous experience within online B2B industry, ideally in online gaming.


• 3 - 5 years of Account Management experience.


• Advanced knowledge of English, both spoken and written.


• Sound commercial awareness and knowledge of business development.


• Ability to generate results in a complex commercial environment.


• Experience in effective client management.


• Team management capabilities.


• Experience in strategy preparation based on data analysis.


• Knowledge of Power BI.


• Willingness to travel.