IT Analyst - Service Manager

ITH Icoserve; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Join a leading healthcare technology company as an IT Service Manager Analyst, responsible for managing IT service delivery and supplier relationships across Latin America. This role requires strong problem-solving skills and a customer-oriented approach. You will oversee service life cycles, ensuring continuous improvement and performance monitoring.

Qualificações

• 5+ years of experience managing IT service providers.
• Experience in IT service management and mid-sized infrastructure projects.

Responsabilidades

• Responsible for end user and infrastructure support in Latin America.
• Management of IT suppliers and contract.
• Monitor and analyze service provider performance.

Conhecimentos

Customer Oriented

Proactive approach to problem solving

Good presentation skills

Formação académica

Bachelor Degree

Descrição da oferta de emprego

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of IT Service Manager Analyst

Your role:

·Responsible for end user and infrastructure support in Region Latin America

·Roll out of centrally defined projects to Region and countries

·Act as interface to central project team

·Management of IT suppliers and contract

·Perform IT service delivery management

·Oversee all the service’s life cycle, including capacity, availability and continuous improvement management

·Monitor and analyze service provider performance / KPI’s

·Management of incidents resolution and escalations from IT Business Partners

·Interface and relationship with internal business Customers

Your expertise:

·Bachelor Degree

·5+ years of experience on managing global / regional / local external IT service providers

·Experience in IT service management

·Experience in managing mid-sized IT infrastructure projects

·Good presentation skills and working in a global organization

·Customer Oriented

·Proactive approach to problem solving

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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