Hub Delivery Quality Manager, AMZL Hub Brazil

Amazon; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global technology company in São Paulo is seeking a Program Manager to lead partner performance management and delivery improvement strategies. The ideal candidate will have a bachelor's degree, program management experience, and advanced English skills. This role includes overseeing program operations, communicating with senior leadership, and fostering collaboration across teams. Competitive compensation and a supportive workplace culture are provided.

Qualificações

• Proven experience in program or project management.
• Ability to use data and metrics to drive improvements.
• Advanced English skills required.

Responsabilidades

• Lead and manage all facets of the Hub Delivery Program lifecycle.
• Design and implement KPIs and success metrics.
• Coordinate with Sales, Operations, and Customer Success teams.
• Serve as a liaison to senior leadership.
• Identify gaps in the program workflow.
• Build strong relationships with stakeholders.
• Produce regular performance reports.

Conhecimentos

Program management

Data analysis

Stakeholder engagement

Cross-functional collaboration

Process improvement

Executive communication

KPI design

Formação académica

Bachelor’s Degree

Master's degree or MBA

Descrição da oferta de emprego

Responsible for managing partner performance and development across assigned region. Develops and implements strategies to improve partner quality metrics and profitability. Works with field teams to identify and address partner pain points, develop improvement plans, and ensure consistent delivery standards. Leads partner engagement initiatives and manages escalations.

Key Deliverables

1. Development and execution of partner performance improvement strategies
2. Monthly business reviews with key partners
3. Design and implementation of quality improvement programs
4. Management of partner escalations and conflict resolution
5. Development of partner training and development programs
6. Regular reporting on partner satisfaction and retention metrics

Key job responsibilities

• Program Oversight: Lead and manage all facets of the Hub Delivery Program lifecycle, including Sales enablement, Client Onboarding, and Performance optimization.
• Strategic Metrics Development: Design and implement key performance indicators (KPIs) and success metrics that drive continuous improvement and operational excellence across the program.
• Cross-Functional Collaboration: Coordinate with Sales, Operations, and Customer Success teams to ensure seamless execution and alignment with business goals.
• Executive Communication: Serve as the primary liaison to senior leadership, delivering high-impact updates, reports, and strategic recommendations with clarity and precision.
• Process Improvement: Identify gaps and opportunities within the program workflow and propose actionable solutions to enhance efficiency and scalability.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders to foster trust, transparency, and shared accountability.
• Reporting & Analysis: Produce regular performance reports and insights that inform decision-making and highlight program achievements and areas for growth.

Qualifications

• Bachelor’s Degree
• Program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Advanced English
• Experience driving process improvements
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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