Head of Operations

Kodland; Florianópolis; Teletrabalho; BRL 100.000 - 130.000; Tempo integral

Resumo da oferta

A technology education company based in Santa Catarina is seeking an experienced operational manager to lead customer support teams and design effective processes. The ideal candidate will have experience managing large teams, be proficient in both English and Portuguese, and have a strong background in sales or customer support. The role offers competitive compensation and opportunities for professional development.

Serviços

Competitive salary package

Flexible work schedule

Professional development opportunities

Qualificações

• Experience managing operational teams over 50 people, including 3-4 Team Leaders.
• Proven background in Sales, Contact Center, or Customer Support.
• Fluent in English and Portuguese.

Responsabilidades

• Directly manage LX operational teams, starting with Customer Support.
• Design and implement operational processes for stable performance.
• Set up and improve KPIs for team leaders.

Conhecimentos

Management of Operational teams

Experience in Sales

Customer Support

English proficiency

Portuguese proficiency

Descrição da oferta de emprego

What you are going to do :

Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later

Design and implement efficient operational processes and structures to ensure stable performance in the region.

Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.

Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.

Manage team budgets and ensure cost efficiency.

What we expect from you

Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads)

Experience in Sales, Contact Center, Customer Support

English and Portuguese proficiency

Stages of interview

• HR interview
• Case interview with Business Owner
• Test task
• Test task presentation to Business Owner
• Gathering recommendations
• Offer

Why us

Global Collaboration : Join a diverse, international team that values innovation and recognizes individual contributions.

Competitive Compensation : Receive an attractive salary package that reflects your expertise and rewards your contributions.

Flexible Work Schedule : Enjoy the freedom to work during hours that best suit your productivity and lifestyle.

Professional Development : Benefit from continuous learning opportunities and support for your career advancement goals.

Location Options

Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.