FBA Inventory Program Manager, FBA Fullfillment Operations

Amazon; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Join a forward-thinking team at a leading global company, where your expertise in program management and process improvement will drive significant impact on inventory management for sellers. As a key player, you will collaborate with diverse teams, analyze data to identify opportunities, and implement creative solutions that enhance seller experience. This role offers the chance to influence strategic initiatives and contribute to a culture that values diversity, equity, and inclusion. If you're ready for a challenging and rewarding opportunity in a fast-paced environment, this position is perfect for you.

Qualificações

• 3+ years of program or project management experience.
• Advanced knowledge of Excel and SQL for data-driven decision making.

Responsabilidades

• Identify gaps and propose process improvements in inventory management.
• Create reports to track key metrics and influence product roadmaps.

Conhecimentos

Program Management

Process Improvement

Stakeholder Management

Data Analysis

Problem Solving

Formação académica

Bachelor's Degree

Ferramentas

Excel (Pivot Tables, VLookUps)

SQL

Descrição da oferta de emprego

FBA Inventory Program Manager, FBA Fulfillment Operations

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve. Our leadership is committed and understands their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on Amazon. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

We are looking for a Program Manager for Amazon to support FBA (Fulfillment By Amazon) Inventory Management. The FBA Inventory Program Manager will manage the health of our products once they are sent to our Fulfillment Centers. This PM will work closely with various stakeholders (Program, Sales, Operations, Transportation, Legal, etc.) to drive strategic initiatives that will improve current inventory management. This will rely on internal process improvements across teams and seller-facing processes and educational content. He/She will review performance on key metrics, facilitate programmatic input, and ensure accountability for strategic and tactical initiatives.

Key job responsibilities
The key responsibilities for this role include:

1. Identify gaps, pain points, and opportunities in the existing metrics and propose process improvements
2. Dive deep on issues to differentiate isolated issues from structural ones
3. Create queries and reports to track key metrics and initiatives impact
4. Be creative in creating solutions that address pain points/opportunities and improve Seller Experience
5. Calculate impact/potential of ideas/pain points, making it tangible
6. Influence and support Product team (both Latam and global teams) on Roadmap prioritization
7. Suggest/create programmatic solutions and initiatives while creating business cases for the Product team
8. Create goals and related metrics, track progress, and manage through obstacles to achieve your objectives
9. Anticipate bottlenecks, provide escalation management, make trade-offs, and balance the business needs versus technical constraints

About the team
FBA is a key team in Amazon BR. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) - from collecting their products to delivering them to customers and receiving customer returns. In FBA, we have several teams that manage SX and operations in this business model. Fulfillment Operations is one of the teams and we manage the whole inventory once it's received in the FC: Inventory management, removals, customer returns, reimbursements, and operational processes. We are a data-driven team that owns metrics tracking and evolution, maps gaps, and implements improvements to impact our sellers and customers.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.